Compnay Intune not being supported by Oneplus

Lovely Ahuja 11 Reputation points
2022-03-02T06:33:28.437+00:00

Hi team,

I use a one plus 9 handset. Afte i updated my handset to android 12 version, after one or two weeks the Company Inutne portal and all other associated applications (OUtlook and Teams) stopped working. I am getting an error message - device not supported. Its a serious matter and request if your team can look into the same.

I have also connected with the handset manufacturer for this and they mentioned that the app developer can fix this. If i research on the matter, I can see a lot of posts long pending (since October or November 2021). Request an early response and assistance with sorting this matter out.

Thanks

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
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Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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3 answers

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  1. Justin Kemp 11 Reputation points
    2022-03-21T14:05:49.53+00:00

    I was finally able to get mine working!!!
    I went into settings - security - installation sources - and allowed company portal access.
    I also went into settings - security - device admin apps - and granted admin access to work apps (find my phone, company portal, Authenticator).
    I then got a notice that user certificates were getting installed.
    I went into settings - security - credential storage - trusted certificates - user - and I was prompted to put in my PIN to allow the certs. :)

    2 people found this answer helpful.

  2. Jason Sandys 31,181 Reputation points Microsoft Employee
    2022-03-02T20:12:48.273+00:00

    Unfortunately, this is a known problem that neither Intune nor Microsoft can address and is in the hands of OnePlus and Google. Until they address the underlying OS issue, Intune management of these devices on Android 12 is problematic at best.

    0 comments No comments

  3. Jason Sandys 31,181 Reputation points Microsoft Employee
    2022-03-21T17:09:31.033+00:00

    Just FYI, a few days after my original post above, we did publish official messaging on this: https://techcommunity.microsoft.com/t5/intune-customer-success/known-issue-android-devices-lose-access-to-intune-managed/ba-p/3249657