Compnay Intune not being supported by Oneplus

Lovely Ahuja 11

Hi team,

I use a one plus 9 handset. Afte i updated my handset to android 12 version, after one or two weeks the Company Inutne portal and all other associated applications (OUtlook and Teams) stopped working. I am getting an error message - device not supported. Its a serious matter and request if your team can look into the same.

I have also connected with the handset manufacturer for this and they mentioned that the app developer can fix this. If i research on the matter, I can see a lot of posts long pending (since October or November 2021). Request an early response and assistance with sorting this matter out.

Thanks

Crystal-MSFT 42,961 Reputation points Microsoft Vendor

2022-03-02T08:59:58.28+00:00

@Lovely Ahuja ， Research and find some other customers that have the issue with company portal. They get error like "An error occurred during the setting check. Try again. If this error reoccurs, wait a few minutes before your next attempt' on Oneplus Could you let us know if you get the same error when the company portal is not working? Or if other error message, feel free to let me know.
Lovely Ahuja 11 Reputation points

2022-03-02T11:03:27.433+00:00

I have tried multiple times, it always says - You need to update settings on this device. Confirm device settings.

3 answers

Justin Kemp 11 Reputation points

2022-03-21T14:05:49.53+00:00

I was finally able to get mine working!!!
I went into settings - security - installation sources - and allowed company portal access.
I also went into settings - security - device admin apps - and granted admin access to work apps (find my phone, company portal, Authenticator).
I then got a notice that user certificates were getting installed.
I went into settings - security - credential storage - trusted certificates - user - and I was prompted to put in my PIN to allow the certs. :)
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2 people found this answer helpful.
Abhishek Mathur 1 Reputation point

2022-04-11T13:22:09.247+00:00

Thanks for this. I recently shifted to one plus 10 pro and was not able to work with intune Portal... This solution worked for me.

myusrn 106 Reputation points

2023-06-03T00:14:47.46+00:00

@Justin Kemp and @Abhishek Mathur i'm running into "a work profile cannot be added to this device" when i try and m365 endpoint manager, aka intune, enroll my new oneplud pad running android 13.

On it i found that "settings > security > installation sources > company portal app = allowed" is located under "password & security > system security > installation sources".

On it i found that "settings > security > device admin apps > grant access to work apps [ find my phone, company portal, authenticator ]" is located under "password & security > system security > device admin apps" and looking at my other devices that are enrolled only "company portal" app is activated so i stuck with just that one.

On it i found that "settings > security > credential storage > trusted certificates> user > enter pin to allow the certs" is located under "password & security > system security > credential storage > trusted certificates > user credentials > where it didn't prompt me to access this area" and no certificates existed there prior to an enrollment attempt.

After making these changes i retried company portal app enrollment and i'm still getting "work profile cannot be added to this device" error.

Then i visited the "settings > users and accounts > work > remove work profile" and then retried company portal app enrollment and this time it worked. So i'm guessing that steps 1 and 2 above are the necessary settings and that you have to clear any partially created work profile that may have been generated from attempting enrollment without those settings in place for it to work once they are in place.
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Jason Sandys 31,151 Reputation points Microsoft Employee

2022-03-02T20:12:48.273+00:00

Unfortunately, this is a known problem that neither Intune nor Microsoft can address and is in the hands of OnePlus and Google. Until they address the underlying OS issue, Intune management of these devices on Android 12 is problematic at best.
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Jason Sandys 31,151 Reputation points Microsoft Employee

2022-03-21T17:09:31.033+00:00

Just FYI, a few days after my original post above, we did publish official messaging on this: https://techcommunity.microsoft.com/t5/intune-customer-success/known-issue-android-devices-lose-access-to-intune-managed/ba-p/3249657
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Mathan Raju 1 Reputation point Microsoft Employee

2022-04-11T09:37:04.37+00:00

do we have latest update on this ?

I am one plus 10 user

Jason Sandys 31,151 Reputation points Microsoft Employee

2022-04-15T03:30:40.353+00:00

From memory, the last status I saw from Google and OnePlus is that they've identified the issue and are rolling out a fix. I don't remember if there was a time frame specified. As noted, since this issue is specific to OnePlus, the most we (Microsoft) can do is relay information on this.

Sri Meka 1 Reputation point

2022-04-22T17:23:34.99+00:00

Any update on the one plus 10 pro device in the USA? Does T mobile have to push down the software?

The above fixes didn't help. It is still a problem

Jason Sandys 31,151 Reputation points Microsoft Employee

2022-04-22T21:32:45.12+00:00

Same answer: please check with Google and OnePlus as we (Microsoft) have no control over this.
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