Call queues and Auto attendant options missing from teams admin

Question

Hello Teams Community,

Please i have a user who reported this problem to us:

When login to the Teams Admin Centre, the Call queues and Auto-attendant options is missing from the teams' admin center.

From the screenshot below they no longer see call queues or auto-attendant options within the teams' admin center. ,

Answer 1

Hi @IBN

I assumed this issue is related to your user's license.

Please make sure your user has assigned the following license (E1,E3,E5) and check if there are expired. If the license expired, user cannot see these options in Teams admin center.

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Answer 2

Hi @IBN

I have had the same issue in the past. Trying using Edge InPrivate mode. If that fails try clearing you Cache.

I use to get this issue a few times access client tenants using CSP. The above helped resolve the issue for me.

Regards,
T

Answer 3

Hello,

I'm work for a Microsoft Cloud Solution Provider (CSP Reseller Programme); so we have Global Admin and Helpdesk admin permissions into customer tenants. Works fine for anything Azure AD related for customer support tasks; but not great unless we want the entire portfolio of microsoft services.

Each service ontop; be that Dynamics Business Central, or MS Teams, or even the Azure Sentinel service - Permissions are needed first; then appropriate licenses need allocating.

Delegated Permissions (direct or via CSP) is a simple 'Teams Administrator' role attached to your tenant-admin user (or in our case Guest #EXT CSP user account).

• in microsoft partner centre we can request delegate admin role for just-in-time access for X days. Or just directly add the user to the role within azure ad.
• I've tried all the 'Teams' roles, none of them give me AutoAttendants, Call Queues, Holidays or Resource Accounts.

Then the license to get to the admin console.
I gave myself:

• 1x 'Office365E3Trial'. This partially worked, i could get to the customer teams portal (https://admin.teams.microsoft.com/?delegatedOrg=tenantname.onmicrosoft.com), and login to the Teams client; but could still missing the same 4x options in the teams admin portal.
• 1x 'MicrosoftTeamsPhoneStandardTrial', and assigning to my #ext user.. it worked perfectly...
  

Hope this helps someone!