PC cannot boot up

Question

Recently my PC seems cannot boot-up. When I clicked on the ON button, the button light was on. But the monitor just showing black screen.

This happened in these three days when I turned on my PC.

Yesterday, I found that the Windows terminated the GPU due to error. So I updated the GPU driver to latest version. Rebooted yesterday and no problem. But this morning, same problem occurred.

This time, the GPU has no error. However, I found below error message in event viewer. I raised a case to my vendor - Dell. But the technical support just asked me to re-installed the Windows..........>.<

Just want to know if there are other alternatives beside reinstall the whole system as this will take lots of time....

++++++++++++++++

Log Name: System
Source: Application Popup
Date: 3/3/2022 10:49:06 am
Event ID: 56
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-2U0BPFF
Description:
The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ACPI
0

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" Guid="{47bfa2b7-bd54-4fac-b70b-29021084ca8f}" EventSourceName="Application Popup" />
<EventID Qualifiers="49156">56</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-03-03T02:49:06.9006127Z" />
<EventRecordID>78909</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="400" />
<Channel>System</Channel>
<Computer>DESKTOP-2U0BPFF</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>ACPI</Data>
<Data>0</Data>
<Binary>000000000300280000000000380004C000000000380004C000000000000000000000000000000000</Binary>
</EventData>
</Event>

+++++++++++++++++++++++++

Log Name: System
Source: Microsoft-Windows-HAL
Date: 3/3/2022 10:49:06 am
Event ID: 16
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: DESKTOP-2U0BPFF
Description:
The iommu fault reporting has been initialized.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-HAL" Guid="{63d1e632-95cc-4443-9312-af927761d52a}" />
<EventID>16</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2022-03-03T02:49:06.4990221Z" />
<EventRecordID>78908</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-2U0BPFF</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
</EventData>
</Event>
+++++++++++++++++++++++++

Log Name: System
Source: Application Popup
Date: 3/3/2022 8:56:38 am
Event ID: 56
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-2U0BPFF
Description:
The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ACPI
0

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" Guid="{47bfa2b7-bd54-4fac-b70b-29021084ca8f}" EventSourceName="Application Popup" />
<EventID Qualifiers="49156">56</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-03-03T00:56:38.8901403Z" />
<EventRecordID>78534</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="312" />
<Channel>System</Channel>
<Computer>DESKTOP-2U0BPFF</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>ACPI</Data>
<Data>0</Data>
<Binary>000000000300280000000000380004C000000000380004C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Answer 1

Hello,

See if this video fix helps you:

https://www.youtube.com/watch?v=Aeq98yemV1s

Let us know if this helps!

Answer 2

Hi @Charles Wong

From the Event logs Source: Microsoft-Windows-HAL and ACPI events , it seems due to issue with Hardware or GPU having problem. Before replacing of GPU card follow below steps to narrow down or resolve the issue.

1. Try boot your PC using safe mode and remove the GPU driver completely and let Microsoft install from its .inf driver store automatically.
2. If you have on-board VGA card then try remove this GPU from it and see if you can see the login screen.
3. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
4. From the safe mode or recovery mode -> Run sfc /scannow
5. From the safe mode or recovery mod -> Run below DISM command from elevated prompt.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

6. Please disable fast startup using below command

powercfg /hibernate off

Hope this answers your question :)
Thank you.

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