microphone on Win VM will not work

Question

how to enable , upgrade or have the microphone work .. please note i do get sound .. i tried enable in mmc .. still no microphone .. what other options?

Answer 1

Hi @Reginald Bohn ,

I understand that you are having problems with your input Microphone on your VM. Since the sound is working, I'll assume that your output Microphone is working fine.

To resolve this, I would recommend going to the Sound settings in Windows.

There you can choose your input device from the list of available options. The menu will be slightly different depending on which version of Windows you have, but you can go to Input devices > Microphone array > Start test to test your input. You can also check from there that the correct input is selected and the input volume is high enough.

If you have issues with the test, one thing you can do is check for driver updates and update the Microphone driver if you have an update available. Then, after a restart, you may see a fix. I faced a similar issue recently and was able to resolve it through a driver update.

If these options don't work, you can also create a support ticket directly from the troubleshooting section so that someone can screenshare with you and help resolve the issue.

Since this question is more related to Windows than Azure AD, you can add the appropriate tags to this thread for your Windows version if you would like help from someone from the Windows team.

Additionally, there are some good troubleshooting videos on Youtube to resolve this issue.

Thanks,

Marilee