Trying to install Exchange Server 2010 SP2

Question

When trying to install Exchange 2010 SP2 I get the following error in the Readiness Checks, can any one help?

Summary: 6 item(s). 3 succeeded, 3 failed.
Elapsed time: 00:04:48

Configuring Prerequisites
Completed

Elapsed Time: 00:00:00

Organization Prerequisites
Completed

Elapsed Time: 00:00:11

Languages Prerequisites
Completed

Elapsed Time: 00:00:04

Hub Transport Role Prerequisites
Failed

Error:
Setup cannot continue with the upgrade because the 'console' () process (ID: 8836) has open files. Close the process and restart Setup.
Click here for help... http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.2.247.1&e=ms.exch.err.Ex28883C&l=0&cl=cp

Elapsed Time: 00:01:29

Client Access Role Prerequisites
Failed

Error:
Setup cannot continue with the upgrade because the 'console' () process (ID: 8836) has open files. Close the process and restart Setup.
Click here for help... http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.2.247.1&e=ms.exch.err.Ex28883C&l=0&cl=cp

Elapsed Time: 00:01:31

Mailbox Role Prerequisites
Failed

Error:
Setup cannot continue with the upgrade because the 'console' () process (ID: 8836) has open files. Close the process and restart Setup.
Click here for help... http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.2.247.1&e=ms.exch.err.Ex28883C&l=0&cl=cp

Elapsed Time: 00:01:31

Answer 1

You have powershell or some Exchange MMC open or you just installed a .net update perhaps

Close all the open sessions you may have or reboot the server and start again!

Answer 2

Did you reboot and try again? Any other users logged on to that server? Was an update applied before this?

use this guide to find what service or process is that ID:

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/finding-the-process-id