AVD - blocked the connection because the certificate in the connection information has expired

Gennart, Tony 26 Reputation points
2022-03-04T08:22:25.187+00:00

Hello,
when connecting remote desktop to join AzureVirtualDesktop VM, we get the error below.
How to fix this in the best way?
Thanks in advance.

Window Title]
Remote Desktop

[Content]
We've blocked the connection because the certificate in the connection information has expired. Either refresh your Workspace or contact Support for help.

[^] Hide details [OK]

[Expanded Information]
Error code: 0x1608
Extended error code: 0x0
Timestamp (UTC): 2022-03-04T07:00:50.267Z
Activity ID: 00000000-0000-0000-0000-000000000000

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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7 answers

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  1. Gennart, Tony 26 Reputation points
    2022-03-04T08:54:10.307+00:00

    I forced reinstall of Windows Desktop client + redowload the rdpw file and i'm able to connect to azure vm now.
    But I suppose is not the best way => And I wouldn't ask all users to do that

    Other info:
    region: west-europe
    OS of vm: W10

    Regards.

    1 person found this answer helpful.
    0 comments No comments

  2. Micah Linsley 5 Reputation points
    2023-12-11T15:13:31.98+00:00

    Every time a user at my job gets that message (at least in my experiences), there is usually an update for Remote Desktop(if that is what you are using). I have them open MS Remote Desktop and in the top right, if there is an update, a green mark will show on the 3 dots. I have them click on that and run the update. Once it's finished, they can connect successfully.

    Hope this helps.

    1 person found this answer helpful.
    0 comments No comments

  3. ashima 1 Reputation point
    2022-08-25T05:46:56.713+00:00

    Hello,
    i tried above solution but that is not a permanent solution. user is getting "blocked the connection because the certificate in the connection information has expired" error message daily .

    please suggest

    0 comments No comments

  4. Lee Cook 1 Reputation point
    2022-10-09T22:57:22.75+00:00

    To resolve this issue try:

    1. Refreshing the feeds
    2. Unsubscribe from Feeds and then resubscribe

  5. Dey, Tanmoy 1 Reputation point
    2022-10-20T10:23:13.357+00:00

    We've blocked the connection because the connection information was tampered with. Either refresh your Workspace or contact Support for help

    NEW ERROR IN AVD CLIENT

    0 comments No comments