Unable to Save After Making Changes

Question

Unable to Save After Making Changes

Jason Yu 26

I'm using Azure Audio Content Creation. However, I came to an issue this morning.

I was making changes to some content, which I created before. However, I could not save the content after changing it. An error message came like this:

Error: Plain text length(or plain text length of ssml) 12384 should not exceed maximum char length 3000.

Here are some tests I did and notes for this issue.
To make it clear, I'm using Chinese, or Mandarin in specific.
The text length limit in this session was 20,000, instead of 3,000.
I could do the changes and save yesterday. No issue.
I can create and save new content of over 3,000 words. When I make changes to the new content, I could not save it, either.
I also tried to switch between paid/free tiers, but neither worked. It is the same thing on a different computer.

Is there any clue for this issue?

YutongTie-9091 54,026 Reputation points Moderator

2022-03-05T03:36:47.98+00:00

@Jason Yu

Hello Jason,

Thanks for reaching out to us, I am checking internally to see any ongoing bug related to this. Will let you know soon.

Regards,
Yutong
iSgod 1 Reputation point

2022-03-05T06:57:44.143+00:00

I found same this problem since yesterday,
Can't save and export text to speech by not over 20,000 char in my text.
please kindly support to confirm.
Jason Yu 26 Reputation points

2022-03-05T16:19:41.737+00:00

Thank you, Yutong.

I think there are some other people facing the same problem. Please let me know if you need anything that helps.

Wait to hear more back from you.

Best regards,
Jason
LIU Nicole 21 Reputation points

2022-03-07T01:31:15.903+00:00

Hello Yutong,

I'm also facing the same problem and I post this issue in this link below but nobody responded to me. Could you please help me? Thank you very much.

https://learn.microsoft.com/en-us/answers/questions/760522/char-length-3000-on-audio-content-creation.html
YutongTie-9091 54,026 Reputation points Moderator

2022-03-07T02:14:15.32+00:00

@Jason Yu @iSgod @LIU Nicole @AkhtarUzZaman-9153 @Miguel Cifuentes Lopez

Thanks for the information, I have escalated this issue to product team for fixing. Will let you know once any update I get.

Regards,
Yutong
LIU Nicole 21 Reputation points

2022-03-07T02:32:14.343+00:00

Hello Yutong,
Sounds good. Thank you for your response!

Answer accepted by question author

YutongTie-9091 54,026 Moderator

Hello @Jason Yu @iSgod @LIU Nicole @AkhtarUzZaman-9153 @Miguel Cifuentes Lopez

I am sorry for the bad experience happened. I just got confirmation from the pm that, there is a limitation for F0 tier - user at most can save 3K characters per file, 500K total. Please make the file less than 3000 characters if you want to use F0 tier, or, switch to S0.

The reason why you could do more than 3K characters is because of an internal bug which just fixed. Product team is working on making notice in the UI and adding more notice in documentation.

I am sorry for this happened again. Apologize for all inconveniences.

Regards,
Yutong

-Please accept the answer if you feel helpful, thanks.

YutongTie-9091 54,026 Reputation points Moderator

2022-03-07T03:33:06.507+00:00

@Jason Yu @iSgod @LIU Nicole @AkhtarUzZaman-9153 @Miguel Cifuentes Lopez

Apologize for the experience again and hope you have a great day.
LIU Nicole 21 Reputation points

2022-03-07T06:27:31.913+00:00

Hi Yutong,

I have already tried to switch to S0 before you told us it should be switched to S0, but it is in vain. And just now I also tried to switch to S0, but it is still invalid. I can also not export audio with more than 3000 char lengths. I'm not sure whether there is a mistake when I switch to the S0 tier. Could you please give me some help or advice?
Jason Yu 26 Reputation points

2022-03-07T14:13:21+00:00

I tried to make a new file with the same context as the S0 account. It is now working properly.
If I just switch the account type, it does not work with either old or new. ( I refreshed the page and confirmed the switching has been in effect)
So, if you want to work with any materials with more than 3k, you may need an S0 account.

That's what I have tested for now.
Jason Yu 26 Reputation points

2022-03-07T14:39:04.7+00:00
Thank you, Yutong.

Great to know that and it helps me for now.

However, here are some issues/problems I still have.

Switching from F0 to S0 does not solve the issue. Switching to S0 from F0 still traps you in the same issue. I cannot save after making changes. Only in my S0 account, I can do as before. PS. I refreshed the page and checked that the account type has been changed.

I can still make and save files with more than 3k characters in the F0 account. But I cannot save after the first saving.

The F0 account page still shows */20,000 in total characters.

How shall we do with our unfinished projects in the F0 account?

One more thing I want to check. When was the limit of 3k was added? I have used the F0 account for a few months and no limit was mentioned any time then.

Thank you, again, and best regards,
Jason
LIU Nicole 21 Reputation points

2022-03-08T01:46:46.423+00:00

Hi JasonYu,

Thanks for your help. But it seems you don't solve your problem now because I have seen your comment below?
Jason Yu 26 Reputation points

2022-03-08T14:58:17.627+00:00

Somehow not.
I can edit the file in S0 account, which I could not in previously. But I cannot do it using the way provided in the answer.
AkhtarUzZaman-9153 6 Reputation points

2022-03-09T13:08:38.453+00:00

I am using the F0 tier from March 2021. Never heard about this 3K limit and it worked perfectly until now.

2 additional answers

Your answer

YutongTie-9091 54,026 Reputation points Moderator

2022-03-05T03:36:47.98+00:00

@Jason Yu

Hello Jason,

Thanks for reaching out to us, I am checking internally to see any ongoing bug related to this. Will let you know soon.

Regards,
Yutong
iSgod 1 Reputation point

2022-03-05T06:57:44.143+00:00

I found same this problem since yesterday,
Can't save and export text to speech by not over 20,000 char in my text.
please kindly support to confirm.
Jason Yu 26 Reputation points

2022-03-05T16:19:41.737+00:00

Thank you, Yutong.

I think there are some other people facing the same problem. Please let me know if you need anything that helps.

Wait to hear more back from you.

Best regards,
Jason
LIU Nicole 21 Reputation points

2022-03-07T01:31:15.903+00:00

Hello Yutong,

I'm also facing the same problem and I post this issue in this link below but nobody responded to me. Could you please help me? Thank you very much.

https://learn.microsoft.com/en-us/answers/questions/760522/char-length-3000-on-audio-content-creation.html
YutongTie-9091 54,026 Reputation points Moderator

2022-03-07T02:14:15.32+00:00

@Jason Yu @iSgod @LIU Nicole @AkhtarUzZaman-9153 @Miguel Cifuentes Lopez

Thanks for the information, I have escalated this issue to product team for fixing. Will let you know once any update I get.

Regards,
Yutong
LIU Nicole 21 Reputation points

2022-03-07T02:32:14.343+00:00

Hello Yutong,
Sounds good. Thank you for your response!
YutongTie-9091 54,026 Reputation points Moderator

2022-03-07T03:33:06.507+00:00

@Jason Yu @iSgod @LIU Nicole @AkhtarUzZaman-9153 @Miguel Cifuentes Lopez

Apologize for the experience again and hope you have a great day.
LIU Nicole 21 Reputation points

2022-03-07T06:27:31.913+00:00

Hi Yutong,

I have already tried to switch to S0 before you told us it should be switched to S0, but it is in vain. And just now I also tried to switch to S0, but it is still invalid. I can also not export audio with more than 3000 char lengths. I'm not sure whether there is a mistake when I switch to the S0 tier. Could you please give me some help or advice?
Jason Yu 26 Reputation points

2022-03-07T14:13:21+00:00

I tried to make a new file with the same context as the S0 account. It is now working properly.
If I just switch the account type, it does not work with either old or new. ( I refreshed the page and confirmed the switching has been in effect)
So, if you want to work with any materials with more than 3k, you may need an S0 account.

That's what I have tested for now.
Jason Yu 26 Reputation points

2022-03-07T14:39:04.7+00:00

Thank you, Yutong.

Great to know that and it helps me for now.

However, here are some issues/problems I still have.

Switching from F0 to S0 does not solve the issue. Switching to S0 from F0 still traps you in the same issue. I cannot save after making changes. Only in my S0 account, I can do as before. PS. I refreshed the page and checked that the account type has been changed.

I can still make and save files with more than 3k characters in the F0 account. But I cannot save after the first saving.

The F0 account page still shows */20,000 in total characters.

How shall we do with our unfinished projects in the F0 account?

One more thing I want to check. When was the limit of 3k was added? I have used the F0 account for a few months and no limit was mentioned any time then.

Thank you, again, and best regards,
Jason
LIU Nicole 21 Reputation points

2022-03-08T01:46:46.423+00:00

Hi JasonYu,

Thanks for your help. But it seems you don't solve your problem now because I have seen your comment below?
Jason Yu 26 Reputation points

2022-03-08T14:58:17.627+00:00

Somehow not.
I can edit the file in S0 account, which I could not in previously. But I cannot do it using the way provided in the answer.
AkhtarUzZaman-9153 6 Reputation points

2022-03-09T13:08:38.453+00:00

I am using the F0 tier from March 2021. Never heard about this 3K limit and it worked perfectly until now.

Answer 1

Miguel Cifuentes Lopez 26

I am also experiencing the same problem. any solution to the problem?

0 comments

Answer 2

AkhtarUzZaman-9153 6

I am also facing the same issue

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Unable to Save After Making Changes

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