Microsoft Authenticator App

PRINCE BOADI 21 Reputation points
2022-03-05T23:44:20.4+00:00

Hi,

I recently changed my phone and forgot to backup the Authenticator app. When I try to login into Microsoft 365 it asking to approve sign request through the Microsoft Authenticator app. I don't have an alternative way to authenticate. I'm the only administrator so there isn't anyone else that can reset/remove it for me. Is there a way to reset the Authenticator/disable it from the login process?

Note: My version of 365 is the E5 subscription.

Thank You

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426.2K Reputation points MVP
    2022-03-05T23:54:32.863+00:00

    You can follow along here
    https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

    or also ask for account help here. The product group for Office 365 actively monitors questions over at
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account

    --please don't forget to upvote and Accept as answer if the reply is helpful--


1 additional answer

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  1. risolis 8,701 Reputation points
    2022-03-05T23:50:04.183+00:00

    Hello @Anonymous

    Try to apply re-register MFA

    Regards,