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Authenticator prompts for fingerprint but does not allow me to enter fingerprint

Robert Wagland 21 Reputation points
2022-03-07T00:39:46.02+00:00

Microsoft Authenticator asks me to confirm using my fingerprint, this used to work but now doesn't.

I click confirm and it asks again
After three times doing this it locks the app and advises me to restart my phone.

I restarted and tried again.
Issue persisted.

I restarted again.
Issue persisted.

I uninstalled and re-installed the app.
Issue persisted.

I changed my password.
Issue persisted.

I restarted again.
Issue persisted.

Oppo
Android 12
ColorOS12

Microsoft Security | Microsoft Authenticator

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  1. Wach, Jérôme 1 Reputation point
    2022-03-16T07:51:38.67+00:00

    I have the same problem but not with the Fingerprint, my Oppo is asking me for the FaceID. I cant even change the settings to use fingerprint.

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