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Hi, I´m trying to upgrade my account from free to pay-as-you-go. Recently I deleted another account and created this one, the deleted account had wrong informations that I couldn´t change. I would like to know why I can´t upgrade this account and how I can upgrade my account. If I don´t upgrade I can´t deploy a Databricks Cluster and continue with a project that I´m leading. I´m attaching the print of the error.
Hi!! As the error was very unusual I opened up an support request in the Azure Portal and the problem was solved. Tks!!!
@Ricardo Cauduro
Thank you for following up on this and I'm glad that you were able to resolve this issue!
If you have any other questions, please let me know.
Thank you again!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 85%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUS%3C/text%3E%3C/svg%3E)
Same problem here I can I solve this please help me
Hi @Upgrade subscription failed Azure ,
please take a look on the comment of RicardoCauduro-3504 under his question:
Hi!! As the error was very unusual I opened up an support request in the Azure Portal and the problem was solved. Tks!!!
That means, the Azure Support solved the problem for RicardoCauduro-3504 .
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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
How much time it take after the support request
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.000000000000004%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Same problem here ! Please help me.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 73%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
ayuda no soy elegible en azure
It won't let me pay for the subscription because it says I'm not eligible.