Getting frequent BSODs with the Event Log detail. Memory Management?

Question

• System
  • Provider
  [ Name] Microsoft-Windows-Kernel-Power
  [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4} EventID 41 Version 8 Level 1 Task 63 Opcode 0 Keywords 0x8000400000000002
  • TimeCreated
  [ SystemTime] 2022-01-26T21:14:15.7226759Z EventRecordID 2001532 Correlation
  • Execution
  [ ProcessID] 4
  [ ThreadID] 8 Channel System Computer DELLMAIN
  • Security
  [ UserID] S-1-5-18
• EventData BugcheckCode 26
  BugcheckParameter1 0x41792
  BugcheckParameter2 0xfffff4013a51c300
  BugcheckParameter3 0x20000000000000
  BugcheckParameter4 0x0
  SleepInProgress 0
  PowerButtonTimestamp 0
  BootAppStatus 0
  Checkpoint 0
  ConnectedStandbyInProgress false
  SystemSleepTransitionsToOn 1
  CsEntryScenarioInstanceId 0
  BugcheckInfoFromEFI false
  CheckpointStatus 0
  CsEntryScenarioInstanceIdV2 0
  LongPowerButtonPressDetected false

Answer 1

The error reporting for the controller errors is symbolic.

(The number displayed does not identify the disk drive)

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.elevenforum.com/t/bsod-posting-instructions.103/

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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Answer 3

HI @Docs

Sorry for delay. V2 Log Collector was quarantined by Bitdefender as soon as I tried to run the script, flagging it as dangerous under Active Threat Control. (Atc.Defender). And BD wouldn't let me select the AppData folder as an Exception. Had to Disable BD to run the script.

You should now be able to download the zip file output here:-

https://drive.google.com/file/d/1ObVhnTVW4iCSFmISxxzXf_wKQfdMPrss/view?usp=sharing

See what you can diagnose. I am puzzled by the lack of Event info,

But it has been running stably today after I unplugged a number of USB devices... I did that because there was a suggestion of a Power issue and I wonder if the 5v supply was overloaded?

Rgds
Andrew

Answer 4

Please perform the following steps:

1) Uninstall Bitdefender using the applicable uninstall tool

https://www.bitdefender.com/uninstall/
https://www.bitdefender.com/consumer/support/answer/2791/
https://www.bitdefender.com/business/support/en/77209-80124-remove-bitdefender-endpoint-security-tools-using-the-uninstall-tool.html

2) Make sure that Microsoft Defender is on

3) Run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

4) Test RAM and all drives:

a) Run Memtest86 for two tests of four passes each

https://www.memtest86.com/

Post images and text reports into this thread using share links.

Testing can be performed overnight.

b) Run HD Tune: (free or trial version)

https://www.hdtune.com/

Post images or share links for results on these tabs:
Health
Benchmark
Full error scan

c) Run Sea Tools for Windows
https://www.seagate.com/support/downloads/seatools/seatools-win-master/

long generic test

These tests can be performed overnight:
a) Memtest86
b) HD Tune full error scan
c) Sea Tools for Windows long generic test

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Disk & DVD/CD-ROM Drives

  Drive: C:

Free Space: 122.8 GB
Total Space: 228.4 GB
File System: NTFS
Model: KINGSTON SA400S37240G

  Drive: D:

Free Space: 113.1 GB
Total Space: 953.9 GB
File System: NTFS
Model: Hitachi HDT721010SLA360

  Drive: E:

Free Space: 454.3 GB
Total Space: 954.0 GB
File System: NTFS
Model: ST2000DL003-9VT166

  Drive: F:

Free Space: 187.6 GB
Total Space: 953.8 GB
File System: NTFS
Model: ST2000DL003-9VT166

  Drive: G:

Free Space: 69.2 GB
Total Space: 102.4 GB
File System: FAT32
Model: n/a

  Drive: H:
  Model: PLDS DVDRWBD DH-12E3S
 Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.19041.1266 (English), 10/13/2021 09:42:39, 175616 bytes

PartNumber : CT51264BA160BJ.C8
PartNumber : CT51264BA1339.M16F
PartNumber : CT51264BA160BJ.C8
PartNumber : CT51264BA1339.M16F

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Please remember to vote and to mark the replies as answers if they help.

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Answer 5

Wow! That's going to take a wee while!

1) Uninstall Bitdefender using the applicable uninstall tool

Is that just to run the diagnosis tools or do you think BD might be causing the issue?