Autopilot Device Setup failed

Question

trying to enroll device into intune via autopilot but the device setup has failed

Answer 1

@Ramesh , For Device setup phase in ESP, it will deploy security policies, applications like LOB, Win32 offline store app, connectivity profile, certificate profile in this phase. We can see more details in the following link: in this
https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#enrollment-status-page-tracking-information

For our issue, please firstly check if the network requirements are all met:
https://learn.microsoft.com/en-us/mem/autopilot/networking-requirements

Then try to increase the "Show an error when installation takes longer than specified number of minutes" in ESP to a much higher value and reset the device to try again to see if it can be successful.

Meanwhile, here is a link about troubleshooting the Enrollment Status Page for the reference:
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/understand-troubleshoot-esp#troubleshooting

Hope it can help.

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Answer 2

You can also install a script to get more information to determine what actually failed. See https://oofhours.com/2020/07/12/windows-autopilot-diagnostics-digging-deeper/

Answer 3

Hi @Ramesh ,

You will need to delete the device in Intune before starting Autopilot again. (not from Autopilot)

Try looking at the logs c:\programdata\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log - You can view this pressing shift + F10 during Autopilot. This will show most errors etc.

Thanks,

Jamie