Autopilot Device Setup failed

Ramesh 1 Reputation point
2022-03-09T01:17:48.627+00:00

trying to enroll device into intune via autopilot but the device setup has failed

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
417 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,270 questions
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3 answers

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  1. Crystal-MSFT 44,411 Reputation points Microsoft Vendor
    2022-03-09T02:35:51.85+00:00

    @Ramesh , For Device setup phase in ESP, it will deploy security policies, applications like LOB, Win32 offline store app, connectivity profile, certificate profile in this phase. We can see more details in the following link: in this
    https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#enrollment-status-page-tracking-information

    For our issue, please firstly check if the network requirements are all met:
    https://learn.microsoft.com/en-us/mem/autopilot/networking-requirements

    Then try to increase the "Show an error when installation takes longer than specified number of minutes" in ESP to a much higher value and reset the device to try again to see if it can be successful.

    Meanwhile, here is a link about troubleshooting the Enrollment Status Page for the reference:
    https://learn.microsoft.com/en-us/troubleshoot/mem/intune/understand-troubleshoot-esp#troubleshooting

    Hope it can help.


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  2. Nick Hogarth 3,436 Reputation points
    2022-03-09T04:09:56.667+00:00

    You can also install a script to get more information to determine what actually failed. See https://oofhours.com/2020/07/12/windows-autopilot-diagnostics-digging-deeper/


  3. Jamie Sabbatella 646 Reputation points
    2022-03-09T17:48:57.82+00:00

    Hi @Ramesh ,

    You will need to delete the device in Intune before starting Autopilot again. (not from Autopilot)

    Try looking at the logs c:\programdata\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log - You can view this pressing shift + F10 during Autopilot. This will show most errors etc.

    Thanks,

    Jamie