Microsoft teams not working

IBN 4,476 Reputation points
2022-03-09T10:37:54.27+00:00

Hello Teams Community,

Please I need your help on this issue.

Some End users are having problems with Microsoft teams.

They are having difficulty joining a Teams meeting on their devices.

Our Windows Update was done last night which might have led to the problem.

Please does anyone have any idea how to resolve this issue.

Microsoft Teams | Microsoft Teams for business | Other
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  1. JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
    2022-03-10T02:56:18.373+00:00

    Hi @IBN

    To narrow down this issue, I have some questions to confirm with you:

    What is your operating system in your environment? Windows 10 or Windows 11?

    Are there any detailed error messages or phenomenons when join Teams meeting?

    Does this issue happened only in those Windows update users?

    Do you have the same issue if using Teams web client?

    If there is no issue in Teams web client, please try to follow these steps to clear your client cache file to see if it can be fixed:

    1. Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
    2. On your keyboard, Hold Windows key and Press R
    3. Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.
    4. Delete the contents of the entire folder.
    5. Restart Device > Restart Microsoft Teams > Sign In.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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