Microsoft Teams Direct Routing - Transferring Calls

Question

Hi all,
As a business we are trialling Microsoft Teams Direct Routing for our phone system, and testing the various Transfer options available.
Is there a way to disable the 'Transfer' option in the screenshot below, as we only want staff to utilise the 'Consult then transfer' option?

Thanks, richard.

Answer 1

Hi @Richard

Are you transfer the call to the internal users or external phone number?

There is no direct ways to only enable the Consult then transfer' option.

I did some research and found Teams admin could assign a policy directly to users, either individually or at scale through a batch assignment to restrict who can transfer the call to other. You can find the policy details from this document. However, it will restrict all transfer option including "consult then transfer".

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