WIndows Update failing to install through software center

test lab 1 Reputation point
2022-03-10T11:25:22.187+00:00

Hi All,

I have an issue with Patching for a server that happens to be a DP ( all content is actually on the DP already in the content lab) and as well so snaps are attached. having an issue installing patches so it starts downloading but failed. ccmcache folder does create a folder every time you try to install but it's always empty. any help and assistance, please.

182176-caslog-snap.jpg

![181941-software-center.jpg][2] [2]: /api/attachments/181941-software-center.jpg?platform=QnA

Thanks

Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
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Microsoft Configuration Manager Application
Microsoft Configuration Manager Application
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Application: A computer program designed to carry out a specific task other than one relating to the operation of the computer itself, typically to be used by end users.
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  1. Simon Ren-MSFT 30,756 Reputation points Microsoft Vendor
    2022-03-14T08:17:15.777+00:00

    Hi,

    Thanks for posting in Microsoft MECM Q&A forum.

    1, Firstly, it's recommended to check the locationservices.log on the client to make sure that the correct SUP point is detected by the client, else make sure that the client is correctly reporting to the SCCM server and that the software update is enabled.

    2, When the policy agent triggers the software update deployment cycle, the scan result is compared with the catalogue and then it downloads only the required updates and install on schedule. We can check the updatestore.log, updatedeploymemt.log and windowsupdate.log for more details.

    For more logs about windows update troubleshooting, please refer to below articles:
    Track the software update deployment process in Configuration Manager
    Troubleshooting SCCM Part III ...Software Updates

    Hope it helps. Thanks for your time.

    Best regards,
    Simon


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