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Microsoft Azure Support
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Basil
1
Reputation point
Hi,
I created 2 azure support requests monday with a valid "standard" support plan and I still haven't received any reply.
I checked this document https://azure.microsoft.com/en-gb/support/plans/response/ which says I should have an initial response in less than 4 hours (because my requests were severity B) but it has been almost 4 days and no response.
Are Azure having problems with a huge backlog?
When do you think I will get a response ?
Thanks,
Basil
{count} votes
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YutongTie-MSFT 48,586 Reputation points2022-03-10T18:06:38.763+00:00 Thank you for reaching out to us, could you please share the support ticket number so that someone can take a look?
Regards,
Yutong -
Basil 1 Reputation point
2022-03-10T18:44:27.57+00:00 the 2 support ticket numbers
- 2203070050000663
- 2203070050000526
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YutongTie-MSFT 48,586 Reputation points
2022-03-11T02:34:48.28+00:00 Sorry for the delay, I think the ticket is not redirected to the right team, could you please specify which service you are willing to increase the quota? I can see you have created one for container instance and one for machine learning, is below document I referred to correct?
https://learn.microsoft.com/en-us/azure/machine-learning/how-to-manage-quotasI would like to help you expediate the process. Thank you.
Regards,
Yutong -
Basil 1 Reputation point
2022-03-11T09:36:47.73+00:00 So its 2 seperate requests. 1 is for increasing computes for machine learning resource. The other is increasing limits in the container instance resource
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Basil 1 Reputation point
2022-03-11T09:40:18.327+00:00 Subscription 538df0ba-8e34-4576-a574-e06cc8160645
I followed the steps correctly from documentation to increase quota limits for both resources so am not sure why it wasn't directed properly
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Basil 1 Reputation point
2022-03-12T11:22:03.52+00:00 Any update on the container instance request?
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YutongTie-MSFT 48,586 Reputation points
2022-03-14T17:58:01.357+00:00 Hello @Basil
I have seen engineer assigned to your case and working on it, are you still blocked?
Regards,
Yutong
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