Visio Crashes when opening file

Question

Visio Crashes when opening file

tibbler 31

I have two particular drawings that when I try to open, Visio hangs for ~10 seconds and then crashes. I was able to edit these drawings as recently as a week ago and no changes have been made to my system in that time. I am able to open other drawings and create new drawings without issue. Others are able to open these two particular drawings without issue. I have repaired Visio from the control panel and started Visio in safe mode and neither have helped.

I'm running Vision Plan 2 on Win10. I'd appreciate any help - getting rather frustrated with this. Below is the error message from Windows Event Viewer:

Faulting application name: VISIO.EXE, version: 16.0.14827.20220, time stamp: 0x6221a98d
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76
Exception code: 0xc0000409
Fault offset: 0x000000000008c56f
Faulting process id: 0x2410
Faulting application start time: 0x01d834ac7a8e35e3
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\VISIO.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: af24ea75-9b6c-4617-81e1-3ba4b37da64c
Faulting package full name:
Faulting package-relative application ID:

WJL 21 Reputation points

2022-03-22T12:46:58.577+00:00

This issue began for me on Wednesday March 9th. The first known occurrence happened when I had Visio opened and editing a drawing. The Visio crash occurred when I opened a second Visio drawing as a reference. I have also had crashes in MS Outlook.

Unable to change the recommended setting in Visio because it crashes when opening any drawing or just starting Visio or opening Visio is safe mode. Also tried application repair options.

Any way to change the setting without opening Visio?

Faulting application name: VISIO.EXE, version: 16.0.14827.20220, time stamp: 0x6221a98d
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76
Exception code: 0xc0000409
Fault offset: 0x000000000008c56f
Faulting process id: 0x26e0
Faulting application start time: 0x01d833dcd28e398b
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\VISIO.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 03c5ae1f-cd7a-40f3-986f-87fa1c7326f5

Faulting application name: OUTLOOK.EXE, version: 16.0.14827.20220, time stamp: 0x6221aff2
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76
Exception code: 0xc0000409
Fault offset: 0x00000000000a2070
Faulting process id: 0x55a0
Faulting application start time: 0x01d8349b82a8e2ca
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 195ef770-8e69-4f9b-b4b0-8359aaac69c9
Benoit R 1 Reputation point

2022-03-24T10:32:16.247+00:00

Hello,
I've have the same issue with my Visio 2019 and can't fix it because crashing just after starting the app. Also in safe mode.
A repair "online" is not working better.
When Microsoft is going to publish a fix or workaround for this issue ?

Benoît.
Mike Groeneweg 1 Reputation point

2022-03-24T10:38:17.983+00:00

I disabled, and deleted/uninstalled the Bluetooth Drivers for a Bluetooth dongle (and disconnected it from the computer). Based on info I saw elsewhere about this crash.

Then I could use Visio Pro 2021 again.
Benoit R 1 Reputation point

2022-03-24T11:02:28.44+00:00

Iv'e uninstalled the Intel Bluetooth integrated in my laptop (HP) but the problem with my MS Visio 2019 is always present.
Benoit R 1 Reputation point

2022-03-24T12:51:03.987+00:00

Solved for me by Desinstall/reinstall the MS Visio 2019
Dhananjaya Murthy 1 Reputation point

2022-03-24T14:50:24.657+00:00

I tried to un-install and re-install the Visio. Finally your tip saved my day. Good catch. Thank you!
Farhan Patel 1 Reputation point

2022-03-31T19:56:35.717+00:00

Seems like some serious bug
WJL 21 Reputation points

2022-04-12T18:30:20.917+00:00

Deleting the "C:\Users\<yourusername>\AppData\Local\Microsoft\Visio\AutoRecover11.ini" allowed Visio to open and I was able to change File - Options - Advanced in Visio, and checking out the "Disable Enhanced Metafile optimization". Only took a month to figure out the combination of tasks to get Visio open to allow me to make the change.
wang shoutao 1 Reputation point

2022-04-13T02:29:38.223+00:00

saved my life.
LDsec 1 Reputation point

2022-04-13T08:45:56.813+00:00

thank you, this made my day
Chris W 1 Reputation point

2022-04-19T12:42:32.787+00:00

Thank you! This worked for me as well.
merovingian 1 Reputation point

2022-04-25T19:12:29.473+00:00

Legend! Don't know how you figured this out, but good on you, also saved my bacon :)

Answer accepted by question author

6 additional answers

Your answer

WJL 21 Reputation points

2022-03-22T12:46:58.577+00:00

This issue began for me on Wednesday March 9th. The first known occurrence happened when I had Visio opened and editing a drawing. The Visio crash occurred when I opened a second Visio drawing as a reference. I have also had crashes in MS Outlook.

Unable to change the recommended setting in Visio because it crashes when opening any drawing or just starting Visio or opening Visio is safe mode. Also tried application repair options.

Any way to change the setting without opening Visio?

Faulting application name: VISIO.EXE, version: 16.0.14827.20220, time stamp: 0x6221a98d
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76
Exception code: 0xc0000409
Fault offset: 0x000000000008c56f
Faulting process id: 0x26e0
Faulting application start time: 0x01d833dcd28e398b
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\VISIO.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 03c5ae1f-cd7a-40f3-986f-87fa1c7326f5

Faulting application name: OUTLOOK.EXE, version: 16.0.14827.20220, time stamp: 0x6221aff2
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76
Exception code: 0xc0000409
Fault offset: 0x00000000000a2070
Faulting process id: 0x55a0
Faulting application start time: 0x01d8349b82a8e2ca
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 195ef770-8e69-4f9b-b4b0-8359aaac69c9
Benoit R 1 Reputation point

2022-03-24T10:32:16.247+00:00

Hello,
I've have the same issue with my Visio 2019 and can't fix it because crashing just after starting the app. Also in safe mode.
A repair "online" is not working better.
When Microsoft is going to publish a fix or workaround for this issue ?

Benoît.
Mike Groeneweg 1 Reputation point

2022-03-24T10:38:17.983+00:00

I disabled, and deleted/uninstalled the Bluetooth Drivers for a Bluetooth dongle (and disconnected it from the computer). Based on info I saw elsewhere about this crash.

Then I could use Visio Pro 2021 again.
Benoit R 1 Reputation point

2022-03-24T11:02:28.44+00:00

Iv'e uninstalled the Intel Bluetooth integrated in my laptop (HP) but the problem with my MS Visio 2019 is always present.
Benoit R 1 Reputation point

2022-03-24T12:51:03.987+00:00

Solved for me by Desinstall/reinstall the MS Visio 2019
Dhananjaya Murthy 1 Reputation point

2022-03-24T14:50:24.657+00:00

I tried to un-install and re-install the Visio. Finally your tip saved my day. Good catch. Thank you!
Farhan Patel 1 Reputation point

2022-03-31T19:56:35.717+00:00

Seems like some serious bug
WJL 21 Reputation points

2022-04-12T18:30:20.917+00:00

Deleting the "C:\Users\<yourusername>\AppData\Local\Microsoft\Visio\AutoRecover11.ini" allowed Visio to open and I was able to change File - Options - Advanced in Visio, and checking out the "Disable Enhanced Metafile optimization". Only took a month to figure out the combination of tasks to get Visio open to allow me to make the change.
wang shoutao 1 Reputation point

2022-04-13T02:29:38.223+00:00

saved my life.
LDsec 1 Reputation point

2022-04-13T08:45:56.813+00:00

thank you, this made my day
Chris W 1 Reputation point

2022-04-19T12:42:32.787+00:00

Thank you! This worked for me as well.
merovingian 1 Reputation point

2022-04-25T19:12:29.473+00:00

Legend! Don't know how you figured this out, but good on you, also saved my bacon :)

Answer 1

Mark D 176

I've got the same problem today after the latest Office 365 update., looks like a bug.
Was able to fix this by going to File - Options - Advanced in Visio, and checking out the "Disable Enhanced Metafile optimization" box to disable this option, under Display.
Give it a try...

Sebastian 1 Reputation point

2022-03-11T03:22:22.79+00:00

You saved my day. Good catch
Tim 1 Reputation point

2022-03-11T15:17:43.747+00:00

This resolved my issue as well.
tibbler 31 Reputation points

2022-03-11T20:30:42.433+00:00

This did the trick. Thank you very much!
Anonymous

2022-03-12T05:13:29.49+00:00

Same issue only started occurring today, using Visio LTSC. Changing this option allowed me to open my files.

Microsoft® Visio® LTSC MSO (16.0.14332.20253) 64-bit
Christopher Di Biase 1 Reputation point

2022-03-14T15:19:43.147+00:00

This fixed it for me as well. Good tip, thanks!
Portsman 6 Reputation points

2022-03-14T23:25:34.993+00:00

Same issue. This fixed it.
Abidemi Adelakun-Alabi 1 Reputation point

2022-03-15T13:13:27.57+00:00

This also worked for me.
Thanks,
Andrew Androutsopoulos 1 Reputation point

2022-03-17T07:45:01.45+00:00

Thank you !!!
James Amin 1 Reputation point

2022-03-17T14:44:37.817+00:00

Awesome! Thank you so much, it works!
It's been a problem for the past week. I was going to start reloading visio, but thought I would start with troubleshooting the dll error.
Faulting application name: VISIO.EXE, version: 16.0.14326.20852, time stamp: 0x62216cc0
Faulting module name: WLDAP32.dll, version: 10.0.19041.546, time stamp: 0x5a4dedb4
Exception code: 0xc0000005
Fault offset: 0x0001f18c
Faulting process id: 0x4978
Faulting application start time: 0x01d83a0bb2c5bef4
Harrington, Grant 1 Reputation point

2022-03-17T18:58:03.97+00:00

I had 2-3 documents that caused this behavior, other documents opened fine. I always use the Open Dialog from inside Visio.

Checking "Disable Enhanced Metafile optimization" was the solution in my case.

Visio Pro 2019, Version 2108 (Build 14326.20852 Click-to-Run)

Thanks!
Zheng Xiaochen 16 Reputation points

2022-03-17T23:16:09.82+00:00

In my case, I couldn't even launch Visio. It crashes during launching when trying to recover some previous files.
I had to delete the recovery record from "C:\Users\<yourusername>\AppData\Local\Microsoft\Visio\AutoRecover11.ini".
Then check both "Disable hardware graphics acceleration" and "Disable Enhanced Metafile optimization".
Bart Vansteelandt 1 Reputation point

2022-03-18T15:37:45.827+00:00

Works.
Had the same problem.

Activating that option and can again open all my visio files.
Goldenbeld, Angelien 1 Reputation point

2022-03-18T16:25:19.257+00:00

It works :-). hank you so much.

I've been looking everywhere to get a fix, it is so frustrating you can't open your work anymore.
Rohit Kumar 1 Reputation point

2022-03-18T16:29:20.647+00:00

Had same issue with Visio LTSC Pro 2021. The mentioned solution worked for me. Thank you!!
Caspar Bes 1 Reputation point

2022-03-21T13:08:34.33+00:00

THANK YOU THANK YOU THAN YOU <whew>
Daniel Herrero Martínez 1 Reputation point

2022-03-21T16:51:02.567+00:00

Great soultion, thanks for sharing it!
Anonymous

2022-03-21T18:33:18.273+00:00

You saved the day (after a few hours troubleshooting with other methods). Thanks!!
Gabor Nyikos 1 Reputation point

2022-03-22T11:54:42.22+00:00

Saved my day as well , Thanks so much .
Dongzhe Zhang 1 Reputation point

2022-03-22T21:21:44.68+00:00

This solution solved my problem. Thank you!
Mike Groeneweg 1 Reputation point

2022-03-23T03:41:06.72+00:00

Unfortunately, Visio isn't even staying open long enough to get to File Options - any idea how to achieve this setting through command line options?
Caspar Bes 1 Reputation point

2022-03-23T14:06:16.66+00:00

Run Visio without opening a drawing, then make setting, then open drawing?
Lam, Matthias 1 Reputation point

2022-03-27T01:51:22.79+00:00

I followed the step mentioned below and clear the cache:
https://answers.microsoft.com/en-us/msoffice/forum/all/visio-opens-unwanted-windows-on-startup/a951c4f7-fc3d-44cb-affc-e8b19e3a0641
旭东姜 1 Reputation point

2022-03-28T02:41:11.55+00:00

Thanks
旭东姜 1 Reputation point

2022-03-28T02:44:19.877+00:00

See ZhengXiaochen-6267's comment above.
Louis 1 Reputation point

2022-03-28T04:15:43.6+00:00

this worked
after clearing the autorecovery file, i was able to open visio and make a new empty diagram. i could open that all the time but when i went to open a diagram with shapes and stuff was failing
after checking the 2 boxes is good again
for sure has to do with the last update as i did not have issue before that.

another half assed update breaking things, i spent 3 days trying to open diagrams.
marek1712 1 Reputation point

2022-04-08T08:07:03.49+00:00

Thank you. Worked for me as well (Visio 16.0.14326.20852).
Will Pierce 0 Reputation points

2023-02-17T13:44:54.1366667+00:00

Solved my issue
Erroubai, Rachid 0 Reputation points

2023-02-28T15:40:38.7033333+00:00

You're a life saver :)
Kapil Roopani 0 Reputation points

2024-10-08T23:19:07.39+00:00

THAT WORKED THNX MARK CHEERS!!

Answer 2

i can't even open just visio, not even in safe mode.

keep getting the popup has stopped working
tried both repair types

one thing i noticed is it is trying to open one of the visio files i had opened in the past, even if i did not ask it to do so

Faulting application name: VISIO.EXE, version: 16.0.10384.20023, time stamp: 0x62168d28
Faulting module name: ntdll.dll, version: 10.0.19041.1566, time stamp: 0x1be73aa8
Exception code: 0xc0000409
Fault offset: 0x000000000008c56f
Faulting process id: 0x680
Faulting application start time: 0x01d841f29cc8261a
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\VISIO.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: b1becf95-c5ad-431d-851a-276df8c03516
Faulting package full name:
Faulting package-relative application ID:

Answer 3

Hi @tibbler

Please check MarkD-8131's reply is helpful to you first.

> Others are able to open these two particular drawings without issue

Could you please check the version number of their Visio?
Please go to File > Account > Product, check the Version number is the same as yours.

How do you open these drawings?
I suggest you open them from Viso app to have a check.
I also suggest you change the drawing location.

Then please go to FiIe -> Options -> Advanced -> Display -> Tick the box of "Disable hardware graphics acceleration" -> OK.

Any updates, you can post back.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Answer 4

Edit: My issue is resolved.

I have the same issue with 2 of my users. Visio can startup but as soon as they open a file with network switches, Visio crashes. I will try the above solution.

What i have tried:

Quick repair
Online repair
Reboot
Reinstall
Removed temporary files

See the error from Event Viewer below:

VISIO.EXE
16.0.14827.20220
6221a98d
ntdll.dll
10.0.19041.1566
1be73aa8
c0000409
000000000008c56f
1ff4
01d8348f2141b033
C:\Program Files\Microsoft Office\Root\Office16\VISIO.EXE
C:\WINDOWS\SYSTEM32\ntdll.dll
c565617e-adb2-423c-b584-3ffb3e1ef7c6

Answer 5

Eric Suchon 1

No answer for you but I do have the same issue. Version of Visio is 16.0.14827.20220 - looks like maybe an issue with the update from Patch Tuesday causing this?

Anonymous

2022-03-21T12:00:26.59+00:00

I experience this issue. Opening several of my Visio files caused the crash. The fix worked for, though it shoul dbe considered a temporary fix, because, we may need metafile optimization, and, at least for me, it causes all connection points to be turned on all the time.

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Visio Crashes when opening file

6 additional answers

Your answer