Visio Crashes when opening file

tibbler 31 Reputation points
2022-03-10T18:39:20.777+00:00

I have two particular drawings that when I try to open, Visio hangs for ~10 seconds and then crashes. I was able to edit these drawings as recently as a week ago and no changes have been made to my system in that time. I am able to open other drawings and create new drawings without issue. Others are able to open these two particular drawings without issue. I have repaired Visio from the control panel and started Visio in safe mode and neither have helped.

I'm running Vision Plan 2 on Win10. I'd appreciate any help - getting rather frustrated with this. Below is the error message from Windows Event Viewer:

Faulting application name: VISIO.EXE, version: 16.0.14827.20220, time stamp: 0x6221a98d
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76
Exception code: 0xc0000409
Fault offset: 0x000000000008c56f
Faulting process id: 0x2410
Faulting application start time: 0x01d834ac7a8e35e3
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\VISIO.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: af24ea75-9b6c-4617-81e1-3ba4b37da64c
Faulting package full name:
Faulting package-relative application ID:

Visio Management
Visio Management
Visio: A family of Microsoft products used to create diagrams and vector graphics.Management: The act or process of organizing, handling, directing or controlling something.
247 questions
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Accepted answer
  1. Mark D 171 Reputation points
    2022-03-11T02:42:19.997+00:00

    I've got the same problem today after the latest Office 365 update., looks like a bug.
    Was able to fix this by going to File - Options - Advanced in Visio, and checking out the "Disable Enhanced Metafile optimization" box to disable this option, under Display.
    Give it a try...

    19 people found this answer helpful.

6 additional answers

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  1. Eric Suchon 1 Reputation point
    2022-03-10T22:55:50.697+00:00

    No answer for you but I do have the same issue. Version of Visio is 16.0.14827.20220 - looks like maybe an issue with the update from Patch Tuesday causing this?


  2. Tim 1 Reputation point
    2022-03-11T07:12:06.2+00:00

    Edit: My issue is resolved.

    I have the same issue with 2 of my users. Visio can startup but as soon as they open a file with network switches, Visio crashes. I will try the above solution.

    What i have tried:

    • Quick repair
    • Online repair
    • Reboot
    • Reinstall
    • Removed temporary files

    See the error from Event Viewer below:

    VISIO.EXE
    16.0.14827.20220
    6221a98d
    ntdll.dll
    10.0.19041.1566
    1be73aa8
    c0000409
    000000000008c56f
    1ff4
    01d8348f2141b033
    C:\Program Files\Microsoft Office\Root\Office16\VISIO.EXE
    C:\WINDOWS\SYSTEM32\ntdll.dll
    c565617e-adb2-423c-b584-3ffb3e1ef7c6

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  3. Emily Hua-MSFT 27,546 Reputation points
    2022-03-11T08:59:08.327+00:00

    Hi @tibbler

    Please check MarkD-8131's reply is helpful to you first.

    > Others are able to open these two particular drawings without issue

    Could you please check the version number of their Visio?
    Please go to File > Account > Product, check the Version number is the same as yours.

    How do you open these drawings?
    I suggest you open them from Viso app to have a check.
    I also suggest you change the drawing location.

    Then please go to FiIe -> Options -> Advanced -> Display -> Tick the box of "Disable hardware graphics acceleration" -> OK.

    Any updates, you can post back.


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  4. Louis 1 Reputation point
    2022-03-27T15:58:08.45+00:00

    i can't even open just visio, not even in safe mode.

    keep getting the popup has stopped working
    tried both repair types

    one thing i noticed is it is trying to open one of the visio files i had opened in the past, even if i did not ask it to do so

    Faulting application name: VISIO.EXE, version: 16.0.10384.20023, time stamp: 0x62168d28
    Faulting module name: ntdll.dll, version: 10.0.19041.1566, time stamp: 0x1be73aa8
    Exception code: 0xc0000409
    Fault offset: 0x000000000008c56f
    Faulting process id: 0x680
    Faulting application start time: 0x01d841f29cc8261a
    Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\VISIO.EXE
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: b1becf95-c5ad-431d-851a-276df8c03516
    Faulting package full name:
    Faulting package-relative application ID:

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