Microsoft® Outlook® for Microsoft 365 MSO - Where is the spam folder?!

Alex Blum 21 Reputation points


I am trying to locate the spam folder in Microsoft® Outlook® for Microsoft 365 MSO Desktop App. I cant seem to find it anywhere! Any guidance is greatly appreciated.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Faery Fu-MSFT 17,381 Reputation points Microsoft Vendor

    Hi @Alex Blum ,

    Agree with @Andy David - MVP , there is a "Junk Mail" folder in Outlook, not a "Spam folder".

    In order to verify, is it a POP account?
    If so, when you configure the email account as POP in the Outlook client, the Junk email folder will not synced. Since you want to see emails in Junk email folder, we suggest that you configure the email account as IMAP or Exchange in the Outlook client.

    If this is an Exchange/ IMAP account indeed, there might be a sync issue.

    1. Please double check the sync status at the bottom right screen in your Outlook, are there any errors?
    2. If it's an Exchange account, please double check how long you keep the emails locally: File>Account settings>Account Settings>choose specific account>Change

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  2. Alex Blum 21 Reputation points

    Thank you both for the responses. I was able to finally locate the junk folder. I've been so use to the spam folder in the past that this one got by me.

    It was also not intuitive to navigate to.

    It was buried in 182345-screenshot-2022-03-11-121646.png