Exchange admin to check if an email was received by the users?

Question

Dear experts,

We need to check from our backend to confirm if one specific email was received by one specific user, anywhere within Exchange admin center we can do so? The email was sent from our admin team mailbox and we have the email record, however user complained she didn't receive it by any chance. We didn't receive any bounced email mentioning the receiver account had issues.

We are using Exchange online and AAD. Thanks.

Answer 1

@Eaven HUANG

If sender and recipient mailbox are hosted on your Exchange online, you could connect to Exchange online with PowerShell then use command below to check about it:

Get-MessageTrace -SenderAddress ******@domain.onmicrosoft.com -RecipientAddress ******@domain.com -StartDate 3/11/2022 -EndDate 3/15/2022  

Please note, you can only use this cmdlet to search message data for the last 10 days.

If this email was sent 10 days ago, you will need to use the Message trace report as michev provided.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---

Answer 2

Run a (detailed) message trace as explained here: https://learn.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/message-trace-modern-eac
It will show you whether the message was delivered, including the folder it landed in.