Microsoft store

Question

Microsoft store

IBN 4,511

Hello Community,

Please i need your help on this issue.

I have a user who reported this issue to us.

The Snip and Sketch windows application is not working. The affected user is finding it difficult to drag and take a screenshot.

Yuki Sun-MSFT 41,456 Reputation points Moderator

2022-03-11T08:59:02.887+00:00

Hi @IBN ，

From your description, the issue is about the Snip and Sketch app in Windows, so I'll remove the "office-teams-windows-itpro" tag and add the "windows-10-general" tag instead.

Thanks for your understanding.
Reza-Ameri 45,821 Reputation points Volunteer Moderator

2022-03-14T16:50:55.257+00:00

What are 1,2 and 3 in your screenshot?
Would you mind elaborate your issue in details?
Do you see any error message?

1 answer

Your answer

Yuki Sun-MSFT 41,456 Reputation points Moderator

2022-03-11T08:59:02.887+00:00

Hi @IBN ，

From your description, the issue is about the Snip and Sketch app in Windows, so I'll remove the "office-teams-windows-itpro" tag and add the "windows-10-general" tag instead.

Thanks for your understanding.
Reza-Ameri 45,821 Reputation points Volunteer Moderator

2022-03-14T16:50:55.257+00:00

What are 1,2 and 3 in your screenshot?
Would you mind elaborate your issue in details?
Do you see any error message?

Answer 1

Hi @IBN

Most probably the app registry might be corrupted and you can try these steps and check after each step if the app works.

-Try to reset the app
Windows Key+i > Apps > Scroll down to this App > Click this App > Advanced options > Reset

-Reset Microsoft Store through Command Prompt
Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

-Re-register All Store apps (You will get many Reds, ignore them)
Windows Key+X > Windows Powershell (Admin) > Copy the below code and restart once it is executed

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Hope this resolves your Query!!

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