Exchange Online
A Microsoft email and calendaring hosted service.
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Delegates on shared mailbox are noticing a delay of several minutes for calendar entries to show up after they are created (OWA)
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MasterBlaster
166
Reputation points
Hi Everyone,
Hope you are doing good.
So i have an issue with users who are delegates on Shared Mailbox, we are in office 365 environment with all mailboxes hosted on the cloud.
No matter which delegate creates calendar entry from Shared Mailbox in OWA ( Open in another Mailbox OWA option), other delegates can only view these entries several minutes after creating those meetings.
Delay of 10-15 minutes or sometime hours it could take, after it was created for delegate to see those meetings.
How do i go about troubleshooting the problem, should i capture browser trace (f12 or Fiddler) or calendar diagnostic logs
Thanks,
Harshit
Exchange Online
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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Joyce Shen - MSFT 16,701 Reputation points2022-03-14T02:08:27.307+00:00 I test the same operation in my environment and the event will update immediately. Could you please try creating a new shared mailbox and assign your users correct delegate permission (full access and send as), then verify the result again?
And if many users have access to this shared mailbox, maybe this is performance issue.
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Joyce Shen - MSFT 16,701 Reputation points
2022-03-16T06:27:40.613+00:00 Is there any update about your issue so far? Feel free to share more information here.
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