Please help, Azure error when siging in 'Your account has been locked. Contact your support person to unlock it, then try again.'

Question

Please help with unlocking my account. I am unable to login to Azure portal and view my resources and manage my websites.
It says
Your account has been locked. Contact your support person to unlock it, then try again.
There is no support person, its just managed by me and I need to access my subscriptions and resources asap because of some suspicious activity.

Email address I'm logging in with:
imran.ahmed.khan@Karima ben .com

Answer 1

Hi @Imran Khan

Welcome to Microsoft Q&A Platform, thanks for posting your query here.

You Should reset your account password, I mean, enter in your email, and do the process to reset your account.

You can reset your password here https://account.live.com/ResetPassword.aspx

Hope this helps,
Carlos Solís Salazar

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Please "Accept as Answer" and/or Upvote if any of the above helped so that, it can help others in the community looking for remediation for similar issues.

Answer 2

Hi @Imran Khan

You can follow the recommendation in this post https://learn.microsoft.com/en-us/answers/questions/358725/your-account-has-been-locked-contact-your-support.html and this https://learn.microsoft.com/en-us/answers/questions/115783/how-to-unlock-a-user-in-azure-ad.html

Hope this helps,
Carlos Solís Salazar

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Please "Accept as Answer" and Upvote if any of the above helped so that, it can help others in the community looking for remediation for similar issues.

Answer 3

Hello @Imran Khan - Sorry for the inconvenience this must have caused!

As mentioned in the original post, you are facing an issue with your account login. But you should not be facing this error as the Account status shows active.

Could you please try to login using different browser or in-private/in-cognitive mode?

If problem persist, its better to reach out to Azure billing and subscription management team by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.
https://azure.microsoft.com/en-us/support/plans/

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