windows 10 is not working

Question

Hi
I have a problem with windows 10. when I unlock it. Windows don't work for 5 minutes. I con not do anything.

Answer 1

1) See if there is any difference when in safe mode: Win + restart

https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

2) Open administrative command prompt and type or copy and paste:

sfc /scannow
dism /online /cleanup-image /restorehealth

3) Consider a system restore to a date prior to the date of the problem.

https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

4) And see if disabling and reenabling the lock screen makes any difference:

https://www.tenforums.com/tutorials/6567-enable-disable-lock-screen-windows-10-a.html

Disable lock screen.

Reboot

Reenable lock screen

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Answer 2

Hello,

Suggest you to run System File Checker scan:

1. Search for 'command prompt' using Cortana or Windows Search.
2. From results, right click on Command Prompt and select Run as administrator.
3. Type sfc /scannow command and press Enter key.
4. Let the command complete and then reboot the machine.

If issue still persists, perform clean boot:

https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

Let us know if this helps!