Restore microsoft authenticator app without backup

M. Serkan Kilic 1 Reputation point
2022-03-13T22:25:17.593+00:00

Hi,

I delete accidentally my Microsoft authenticator app and now i cant login my Power BI account.

I have password of my account but i have no other second verification methods besides Microsoft authenticator app. I still have the same telephone and same number. Unfortunately i didnt use backup options :(

Is there a way to reach my Power BI account? For example is it possible to activate receive sms my current telephone?

Thanks for your understanding,

Regards

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.2K Reputation points MVP
    2022-03-13T22:45:12.383+00:00

    Then you'll need to recover the account if possible. Try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Use the Get Help app here to chat online with someone
    https://support.microsoft.com/ContactUs

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