Caller ID from Auto attendant to call queue anonymous

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Caller ID from Auto attendant to call queue anonymous

IBN 4,476

Hello Teams Community,

Please i need your help on this.

I notice Caller Id from the attendant to call queue is anonymous.

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Answer 1

JimmyYang-MSFT 58,646 Moderator

Hi @IBN

Based on my experience, you could check if you have any existing Calling Line Identities in your tenant by running Get-CsCallingLineIdentity. If you create a policy that sets outbound calls to Anonymous for users, it will show like the following picture:

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IBN 4,476 Reputation points

2022-03-15T14:45:44.733+00:00

Thank you for your reply.

The policies are OK. We never changed them before.

Also, it works for normal user accounts, the problem does only appear in case of an incoming call on a call queue.
IBN 4,476 Reputation points

2022-03-15T15:06:32.147+00:00

Hi JimmyYang-MSFT

Below the output of the ‘Get-CsCallingLineIdentity’
JimmyYang-MSFT 58,646 Reputation points Moderator

2022-03-18T10:22:33.983+00:00

Hi @IBN

I will check it and if there is any new information, we will post it here.
JimmyYang-MSFT 58,646 Reputation points Moderator

2022-03-21T08:21:48.107+00:00

@IBN

What do your SBC settings look like?

By default ForwardPAI is false, to show caller ID, it needs to be True.

Get-CsOnlinePSTNGateway -Identity SBCNAME

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Caller ID from Auto attendant to call queue anonymous

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