Code 10 error from network adapter

Question

Hello,

My Intel(R) Wireless-AC 9560 160MHz ran into a code 10 error message: "This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful." I have searched online for solutions and attempted many but am still not able to fix the problem.

Details:

• My Intel(R) Wireless Bluetooth(R) is working fine.
• My Ethernet is working fine. I am using this currently.
• I have tried disabling and re-enabling the driver.
• I have tried a clean installation of the latest wireless driver as recommended by Intel's support webpage but still encountered this problem.
• I have tried to install the wireless driver version as provided by my OEM but did not work.
• I have checked that my WLAN AutoConfig is running.
• I could not find "LowerFilters" nor "UpperFilters" for the corresponding wireless driver GUID under Registry Editor and thus, was unable to delete them.
• I have also updated my BIOS to the latest version as provided by my OEM and reset the BIOS to default settings but still did not work.
• I have also "Reset this PC" but chose the option to "Keep my files." It did not work.

I am a bit at a loss here. Should I try to "Reset this PC" but this time "Remove everything"? Is there anything else I could do?

Thanks in advance.

Answer 1

For device manager error 10 the reinstallation of a driver when possible is the typical fix.

A driver that cannot be installed often indicates a hardware failure.

When a reset whether reset save files or reset remove files is performed all drivers and applications are removed.

Open the computer or motherboard manufacturer website > support > enter the serial number, sku, service tag, model, etc. > view drivers > download the applicable wifi driver to the desktop

Once the driver is on the desktop > reboot the computer into safe mode (shift + restart)> make sure that there is no networking (disconnect ethernet and if available use hardware off for wireless > open device manager > uninstall the driver with its software > install the driver from the desktop > reboot

If this works your set.

If this fails then consider a wifi adapter:
https://www.amazon.com/usb-wifi-adapter/s?k=usb+wifi+adapter

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Answer 2

Try open start and search for feedback and open the Feedback Hub app and report this issue.
Try uninstall the driver and restart your PC and see if it use the default driver.
If possible connect with LAN and check for update and see if the driver is being offered in the Windows Update?