Fileshare is accessible only with upn

Question

We have a windows fileshare configured for a set of AD user group. Problem here is this fileshare maps only with the users upn name (user@keyman .com) not with user login name (domain\userId). This requires our users to manually map the network drive after every logoff/restart . Have you ever faced this issue? How can we resolve this issue?

Answer 1

Hi,

Ask your users to select the two option below , to map drive at sign-in and add credential using the UPN:

Please don't forget to mark helpful reply as answer

Answer 2

Hi @Huger Tr

This does seem to be an odd issue, it seems like the server is unable to resolve downlevel name or the domain names, while UPN are resolvable. A couple of things to check:

• What error, if any, do you get if you use the user's downlevel username to log onto the file server
• What username (download level or UPN) are the user using to logon to workstations
• Confirm the configuration of the DNS of the server and workstations, and confirm that the domain suffix is defined in ipconfig /all
• On the workstation use whoami /upn to confirm the user's UPN details are correct
• Confirm that the server has an SPN set using setspn /q host/<servername> repeat the test with the short name and FQDN
• After the user has connected to the share, use klist command to confirm that a kerberos ticket has been issued for the file server

Let us know the results of the above and might provide the next steps to identify the issue.

Gary.