Microsoft Office 365 showing Waiting for install status

Ramesh 1 Reputation point
2022-03-14T18:31:04.423+00:00

Many of our devices have Microsoft Office 365 app suite installed as part of the autopilot process but even machines fully setup and installed all required apps Microsoft Office is always in "Waiting for Install Status"

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Crystal-MSFT 44,411 Reputation points Microsoft Vendor
    2022-03-15T01:15:01.767+00:00

    @Ramesh , From your description, it seems the Microsoft office 365 is in "Waiting for Install Status". Based as I know, if we deploy it via the following method, the installation will start after the Autopilot complete.
    https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365

    During the ESP of Autopilot, it will only install some specific LOB or Win32 app. Here is a link for the reference:
    https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#enrollment-status-page-tracking-information

    We can check if the app is installed after the Autopilot is finished. Once the deployment policy from Intune is assigned to the target machines, the end device will automatically download the installation package from the officecdn.microsoft.com location. Two directories "Microsoft Office" and "Microsoft Office 15 will appear in the Program Files Under the Microsoft Office directory, a new folder is created where the installation files are stored: Under the Microsoft Office 15 directory, the Office Click-to-Run installation launcher files are stored. We can check if these files are existing. To see more details, we can read the "Deployment details" and "Troubleshooting" in the first article.

    Hope it can help.


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  2. Anoop C Nair MVP Enterprise Mobility 21 Reputation points MVP
    2022-03-15T06:05:14.33+00:00

    I have seen this Waiting for Install status for many scenarios however the app is installed. The Intune report is not live and it is never supposed to offer live reporting I guess.

    I have had a similar issue with AVD where autopilot is not involved. This is not only applicable for Office apps in my experience rather it is applicable for other scenarios with Microsoft Store apps such as company portal apps when it's deployed to users based on user licenses.

    So I don't think you should worry much about the Intune report status.

    KR
    Anoop
    https://www.htmdcommunity.org/

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