3rd same consultation about Facebook authenticator

Question

Hi,I'm very tired of this situation. I've tried to recover,add manually my "Facebook authenticator ",back up,but I'm still into trouble. The only thing I want is someone help me to get the "Facebook Authenticator "back in my phone. I can't log in because this is a new phone and when I tried to get Facebook it says I need this code. I know my password. Never thought it would be that complicated. Someone who can help me,I give all details of my account and even a ID card to identify myself. Need to link my business accounts with my personal. I use this app in my pesonal email and my job's one. Help!!

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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