Windows 10 20H2 Unable to install printer with new driver or update existing printer with new driver

Anthony Greene 1 Reputation point

We seem to be running into an issue at our facility with printers when trying to install a printer with a new driver or update an existing printer to a new driver. In this particular example I am installing a Xerox AltaLink with the GPD version. I am able to install printers with the Xerox GPD PCL 6 driver version v3.6.433.6.0.0, but if I try to update or install a printer to any other driver it gets an RPC failure and kills the print spooler. I have tried driver versions (PCL6) v5.433.6.0, v5.645.5.0, v5.733.11.0, and v5.810.8.0 and they all fail. Below is the output from trying to upgrade the driver. As a note, these machines all have the latest C++ redist. Anyone help is appreciated.

Log Name: Application
Source: Application Error
Date: 3/15/2022 10:46:03 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <scrubbed>
Faulting application name: mmc.exe, version: 10.0.19041.746, time stamp: 0x52055893
Faulting module name: msvcrt.dll, version: 7.0.19041.546, time stamp: 0x564f9f39
Exception code: 0x40000015
Fault offset: 0x000000000000ae22
Faulting process id: 0x3a04
Faulting application start time: 0x01d83882fd8c9316
Faulting application path: C:\WINDOWS\system32\mmc.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report Id: 0d0898ac-6fcd-4097-972b-69f95003dfcc
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2022-03-15T15:46:03.0509587Z" />
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Security />

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,756 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,696 Reputation points Microsoft Vendor


    May I know if you are using the admin users to install/update printer driver?

    Windows updates released August 10, 2021 and later will, by default, require administrative privilege to install printer drivers.

    You can edit below registry key to allow non-admin users to install/update printer drivers.

    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers\PointAndPrint
    set value =

    For your reference:

    Best regards,

    If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

    0 comments No comments