Windows 10 20H2 Unable to install printer with new driver or update existing printer with new driver

Anthony Greene 1 Reputation point
2022-03-15T15:57:43.027+00:00

We seem to be running into an issue at our facility with printers when trying to install a printer with a new driver or update an existing printer to a new driver. In this particular example I am installing a Xerox AltaLink with the GPD version. I am able to install printers with the Xerox GPD PCL 6 driver version v3.6.433.6.0.0, but if I try to update or install a printer to any other driver it gets an RPC failure and kills the print spooler. I have tried driver versions (PCL6) v5.433.6.0, v5.645.5.0, v5.733.11.0, and v5.810.8.0 and they all fail. Below is the output from trying to upgrade the driver. As a note, these machines all have the latest C++ redist. Anyone help is appreciated.

Log Name: Application
Source: Application Error
Date: 3/15/2022 10:46:03 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <scrubbed>.xx.xx.xxx
Description:
Faulting application name: mmc.exe, version: 10.0.19041.746, time stamp: 0x52055893
Faulting module name: msvcrt.dll, version: 7.0.19041.546, time stamp: 0x564f9f39
Exception code: 0x40000015
Fault offset: 0x000000000000ae22
Faulting process id: 0x3a04
Faulting application start time: 0x01d83882fd8c9316
Faulting application path: C:\WINDOWS\system32\mmc.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report Id: 0d0898ac-6fcd-4097-972b-69f95003dfcc
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-03-15T15:46:03.0509587Z" />
<EventRecordID>59722</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer><scrubbed>.xx.xx.xxx</Computer>
<Security />
</System>
<EventData>
<Data>mmc.exe</Data>
<Data>10.0.19041.746</Data>
<Data>52055893</Data>
<Data>msvcrt.dll</Data>
<Data>7.0.19041.546</Data>
<Data>564f9f39</Data>
<Data>40000015</Data>
<Data>000000000000ae22</Data>
<Data>3a04</Data>
<Data>01d83882fd8c9316</Data>
<Data>C:\WINDOWS\system32\mmc.exe</Data>
<Data>C:\WINDOWS\System32\msvcrt.dll</Data>
<Data>0d0898ac-6fcd-4097-972b-69f95003dfcc</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,696 Reputation points Microsoft Vendor
    2022-03-28T07:29:18.117+00:00

    Hi,

    May I know if you are using the admin users to install/update printer driver?

    Windows updates released August 10, 2021 and later will, by default, require administrative privilege to install printer drivers.

    You can edit below registry key to allow non-admin users to install/update printer drivers.

    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers\PointAndPrint
    RestrictDriverInstallationToAdministrators
    set value =
    0

    For your reference:
    https://support.microsoft.com/en-gb/topic/kb5005652-manage-new-point-and-print-default-driver-installation-behavior-cve-2021-34481-873642bf-2634-49c5-a23b-6d8e9a302872

    Best regards,


    If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

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