I can't download Teams

Question

I can't download Teams

hanchuan yang 1

here is the report:

[Window Title]
Error

[Main Instruction]
A JavaScript error occurred in the main process

[Content]
Uncaught Exception:
Error: Access is denied.
\?\C:\Users\jason\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\native-utils\build\Release\native-utils.node
at process.func [as dlopen] (electron/js2c/asar.js:140:31)
at Object.Module._extensions..node (internal/modules/cjs/loader.js:1243:18)
at Object.func [as .node] (electron/js2c/asar.js:149:18)
at Module.load (internal/modules/cjs/loader.js:1028:32)
at Module._load (internal/modules/cjs/loader.js:928:14)
at Function.Module._load (electron/js2c/asar.js:779:28)
at Module.require (internal/modules/cjs/loader.js:1070:19)
at r (C:\Users\jason\AppData\Local\Microsoft\Teams\current\resources\app.asar\main.bundle.js:136:471345)
at Object.<anonymous> (C:\Users\jason\AppData\Local\Microsoft\Teams\current\resources\app.asar\node_modules\native-utils\index.js:2:15)
at Module.t._compile (C:\Users\jason\AppData\Local\Microsoft\Teams\current\resources\app.asar\main.bundle.js:136:471585)

Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-16T06:13:59.637+00:00

Hi @hanchuan yang ,

Was the error prompted when you were trying to download Teams from https://teams.microsoft.com/downloads?

As according to the error "Access is denied" it's likely to be a permission issue, so personally I'd recommend trying to sign out and log in the computer as the administrator, then try it again to see if the Teams client can be downloaded and installed successfully.
hanchuan yang 1 Reputation point

2022-03-16T06:51:12.22+00:00

I tried to run it as administrator but the same wrong report
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-16T08:17:46.463+00:00
Hi @hanchuan yang ,

Please try follow the steps below and then check if it can help:

Download and install the latest version of C++ components via the link below:
https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

In case the error persists, navigate to the path below and clear all data inside it:
C:\Users\jason\AppData\Local\Microsoft\Teams

Try download and install Teams again.
hanchuan yang 1 Reputation point

2022-03-16T10:44:24.043+00:00

ok，I do all the steps and I also can't solve the problom :(
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-17T06:46:03.11+00:00

Hi @hanchuan yang ,

Normally the path "C:\Users*username*\AppData\Local\Microsoft\Teams\" wont's be created and accessed before the installation of Teams client. So do you mean the Teams installer has already been downloaded successfully from this page and the error message occurred during the installation process?

If this is the case, would you have a look at the setup log file which by default located at %LocalAppData%\SquirrelTemp\SquirrelSetup.log and see if there would be any clues?

Besides, please try running the Teams installer as administrator and see if there would be any difference:
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-22T08:12:43.293+00:00

Hi @hanchuan yang ,

I am writing to see how everything is going on with this thread. Feel free to post back if you still need help on this.
hanchuan yang 1 Reputation point

2022-03-22T09:20:42.713+00:00

There is another account on this computer,that account has downloaded teams,Will this influence the outcome
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-23T08:26:55.23+00:00

Hi @hanchuan yang ,

Per my experience, no, it won't affect the outcome. Normally each user account can have Teams installed under their own profiles.
hanchuan yang 1 Reputation point

2022-03-23T08:49:12.993+00:00

It's strange : (
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-23T09:41:05.567+00:00
Hi @hanchuan yang ,

Indeed, it's weird and I can hardly find any useful information about the error you shared earlier after searching a lot.

Given this circumstance and considering that there are multiple users on the machine, an alternative I assume worth trying is to contact your help desk and see if they can help bulk install Teams on the machine using the MSI files, as in this way, Teams can be installed for all users on the computer. If you intended to try it by yourself, below are the general steps:

Uninstall the Teams app installed for every user profile on this computer. For more information, see Uninstall Microsoft Teams.

Delete the directory recursively under %LocalAppData%\Microsoft\Teams\ for each user profile.

Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\PreventInstallationFromMsi registry value for each user profile. (It's suggested to back up the registry in advance for restoration in case problems occur.)

Download and install the MSI files via the links provided here.

Teams will get installed automatically next time a user signs in.
hanchuan yang 1 Reputation point

2022-03-23T11:51:42.383+00:00

could you download Teams and copy the file at‘C:\Users\yrm\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\native-utils\build\Release’ that it tell us is wrongand send it to me to change it
hanchuan yang 1 Reputation point

2022-03-23T11:52:26.663+00:00

the user name need to change
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-25T08:56:02.077+00:00

Hi @hanchuan yang ,

Sorry but seems like it's not feasible to upload or share that file within the forum and we are not allowed to offer help via other ways either.
As the other user account can install Teams on the machine, can you try to get the file from that user or another user in your organization?

Meanwhile, if you need to use Teams at present, it's suggested to use Teams web client as a temporary workaround.
Andre Malan 1 Reputation point

2022-10-21T15:52:53.09+00:00

I have purchase Office 2021 for home and business. I downloaded Windows 11. I cannot download the Teams app. Here is the error:
253103-teams-notebook-error.txt

Your answer

Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-16T06:13:59.637+00:00

Hi @hanchuan yang ,

Was the error prompted when you were trying to download Teams from https://teams.microsoft.com/downloads?

As according to the error "Access is denied" it's likely to be a permission issue, so personally I'd recommend trying to sign out and log in the computer as the administrator, then try it again to see if the Teams client can be downloaded and installed successfully.
hanchuan yang 1 Reputation point

2022-03-16T06:51:12.22+00:00

I tried to run it as administrator but the same wrong report
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-16T08:17:46.463+00:00

Hi @hanchuan yang ,

Please try follow the steps below and then check if it can help:

Download and install the latest version of C++ components via the link below:
https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

In case the error persists, navigate to the path below and clear all data inside it:
C:\Users\jason\AppData\Local\Microsoft\Teams

Try download and install Teams again.
hanchuan yang 1 Reputation point

2022-03-16T10:44:24.043+00:00

ok，I do all the steps and I also can't solve the problom :(
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-17T06:46:03.11+00:00

Hi @hanchuan yang ,

Normally the path "C:\Users*username*\AppData\Local\Microsoft\Teams\" wont's be created and accessed before the installation of Teams client. So do you mean the Teams installer has already been downloaded successfully from this page and the error message occurred during the installation process?

If this is the case, would you have a look at the setup log file which by default located at %LocalAppData%\SquirrelTemp\SquirrelSetup.log and see if there would be any clues?

Besides, please try running the Teams installer as administrator and see if there would be any difference:
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-22T08:12:43.293+00:00

Hi @hanchuan yang ,

I am writing to see how everything is going on with this thread. Feel free to post back if you still need help on this.
hanchuan yang 1 Reputation point

2022-03-22T09:20:42.713+00:00

There is another account on this computer,that account has downloaded teams,Will this influence the outcome
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-23T08:26:55.23+00:00

Hi @hanchuan yang ,

Per my experience, no, it won't affect the outcome. Normally each user account can have Teams installed under their own profiles.
hanchuan yang 1 Reputation point

2022-03-23T08:49:12.993+00:00

It's strange : (
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-23T09:41:05.567+00:00

Hi @hanchuan yang ,

Indeed, it's weird and I can hardly find any useful information about the error you shared earlier after searching a lot.

Given this circumstance and considering that there are multiple users on the machine, an alternative I assume worth trying is to contact your help desk and see if they can help bulk install Teams on the machine using the MSI files, as in this way, Teams can be installed for all users on the computer. If you intended to try it by yourself, below are the general steps:

Uninstall the Teams app installed for every user profile on this computer. For more information, see Uninstall Microsoft Teams.

Delete the directory recursively under %LocalAppData%\Microsoft\Teams\ for each user profile.

Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\PreventInstallationFromMsi registry value for each user profile. (It's suggested to back up the registry in advance for restoration in case problems occur.)

Download and install the MSI files via the links provided here.

Teams will get installed automatically next time a user signs in.
hanchuan yang 1 Reputation point

2022-03-23T11:51:42.383+00:00

could you download Teams and copy the file at‘C:\Users\yrm\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\native-utils\build\Release’ that it tell us is wrongand send it to me to change it
hanchuan yang 1 Reputation point

2022-03-23T11:52:26.663+00:00

the user name need to change
Yuki Sun-MSFT 41,381 Reputation points Moderator

2022-03-25T08:56:02.077+00:00

Hi @hanchuan yang ,

Sorry but seems like it's not feasible to upload or share that file within the forum and we are not allowed to offer help via other ways either.
As the other user account can install Teams on the machine, can you try to get the file from that user or another user in your organization?

Meanwhile, if you need to use Teams at present, it's suggested to use Teams web client as a temporary workaround.
Andre Malan 1 Reputation point

2022-10-21T15:52:53.09+00:00

I have purchase Office 2021 for home and business. I downloaded Windows 11. I cannot download the Teams app. Here is the error:
253103-teams-notebook-error.txt

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I can't download Teams

Your answer