Hi @Anonymous ,
This issue might caused by limit access in your organization. Users on unmanaged devices will have browser-only access with no ability to download, print, or sync files. The following document might help
https://learn.microsoft.com/en-us/sharepoint/control-access-from-unmanaged-devices?redirectSourcePath=%252fen-us%252farticle%252fControl-access-from-unmanaged-devices-5ae550c4-bd20-4257-847b-5c20fb053622
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