Hello,
Thank you for posting in our TechNet forum.
It is suggested that we could try the below steps to check whether it could be successfully or not.
Enable the Group Policy Computer Configuration\Polices\Administrative Templates\System\Logon\Turn on convenience PIN sign-in
Enable the Group Policy Computer configuration\Policies\Administrative Templates\Windows Components\Biometric\Allow domain users to log on using biometrics
Add Reg Key [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System] – “AllowDomainPINLogon"=dword:00000001
Here is the similar case, we could kindly have a check for reference.
Best Regards,
Wesley Li