Error installing Office ProPlus 2021 Volume using Office Deployment Tool

Jessica Dellario 1 Reputation point
2022-03-17T13:58:16.563+00:00

We purchased 40 licenses for Office LTSC Professional Plus 2021. I have set up the config file using the Office Customization Tool at config.office.com. I didn't specify any features under Application Preferences.

The error I am getting is: ?Invalid product ProPlus2021Volume specified. ??Error configuring products!?

Here is the config file: (minus specific information)

<Configuration ID="#**\##*\##-##***-###-###*-#*\###*\###*\##"/>  
<Info Description="" />  
<Add OfficeClientEdition="32" Channel="PerpetualVL2021"\>  
<Product ID="ProPlus2021Volume" PIDKEY="\*\*\*\*#-\*\*\*\*#-###**-**\#-*\#*"\>  
<Language ID="en-us" />  
<ExcludeApp ID="Lync" />  
</Product\>  
</Add\>  
<Property Name="SharedComputerLicensing" Value="0" \>  
<Property Name="FORCEAPPSHUTDOWN" Value="FALSE" />  
<Property Name="DeviceBasedLicensing" Value="0" />  
<Property Name="SCLCacheOverride" Value="0" />  
<Property Name="TenantId" Value="*\##*\##-*\#*\#-####-####-**\##*\##*\#*\#*" />  
<Property Name="AUTOACTIVATE" Value="1" />  
<Updates Enabled="TRUE" />  
<RemoveMSI\>  
<IgnoreProduct ID="PrjPro" />  
<IgnoreProduct ID="PrjStd" />  
<IgnoreProduct ID="VisPro" />  
<IgnoreProduct ID="VisStd" />  
</RemoveMSI\>  
<AppSettings\>  
<Setup Name="Company" Value="\***, \*\*\*" />  
</AppSettings\>  
<Display Level="Full" AcceptEULA="TRUE" />  
</Configuration\>

I have no idea what I could be missing or doing wrong. I had no issues with Office 2019 and the files are almost identical.

Any help would be greatly appreciated.

Thanks,
Jessica

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Michael Taylor 49,071 Reputation points
    2022-03-17T15:00:14.07+00:00

    I'm going to start with the simple solution and ask if you are running the latest version of ODT and not an older version. I assume you are.

    When you installed ODT it auto-generated some sample configurations. The configuration-Office2021Enterprise.xml is configured to download ProPlus2021Volume so I would recommend you run the ODT against that configuration file (using setup /download) to verify it can download the files. If that works then the configuration file should be good.

    Once you've gotten that working then add back in some of your configuration options until it breaks. I did try your configuration on my copy of ODT and it successfully downloaded the files which leads me to believe the issue isn't with ODT but perhaps your MAK key isn't valid and it is failing the call. Try installing without the MAK key (if possible) to see if it installs correctly. That would make it more likely the key.

    1 person found this answer helpful.

  2. JorgeGaleaPoblador 1 Reputation point
    2022-03-17T20:19:32.287+00:00

    Gracias Jessi

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