Allow access to Google grayed out

Question

I have been through every option, fix and trick listed in this forum along with suggestions from Gmail to try to get my Outlook to display the "allow" access button in the setup for Gmail.

1. I am using Windows 10 Pro version 21H2, build 19044.1586 and experience pack 120.2212.4170.0
2. I am using Microsoft 365 Apps for business version 16.0.14931.20132 which appears to be the latest.
3. My Outlook is Microsoft Office 365 MSO Version 2202 Build 16.0.14931.20128

Please help to provide an answer

Answer 1

Hi @Stephen Burks ,

Welcome to our forum!

Based on my test on Outlook 365 with the same version as yours, I can add Gmail account successfully, which didn't reproduce your issue.

Condiering it may be affect by the default browser, it's suggested that you could switch your default browser and then add the Gmail account to Outlook New profile((Control Panel>Mail>Show Profiles>add) - For example, if you are using Internet Explorer temporarily switch your browser to Edge or Chrome. Or if you are using Edge switch your browser to Internet Explorer or Chrome. You can also clear the browser cache before configuration. After you add the Gmail account to Outlook, set the default browser back to your preferred setting.

On the other hand, I found an official article about Gmail, which introduced the third party account access: Manage third-party apps & services with access to your account. Please check if Microsoft apps have access.
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

In addition, I found a thread in which some users mentioned that it is useful to end the Outlook process completely and restart or try enabling the 'less secure apps' option. It’s suggested that you could refer to the methods in this: ALLOW button grayed out on prompt to allow 3rd party sites & apps access setting up gmail w/outlook.
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Hope the above help!

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Answer 2

any update on this