AD RMS Sync failed

Question

Hi all, I had a IT expert install On Prem AD RMS to protect my fileserver as I feared an employee copying my files. Problem now is that AD RMS has failed and I have engaged numerous techs to review/fix but none have been able to do so. Today I found a copy of RMS SP2 Administration Toolkit and tried to run it as a Group domain Administrator. Most of the programs go to open and then shut down. RMS Cert Analyser opened with an error message to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. ************** Loaded Assemblies ************** mscorlib Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.9044 (WinRelRS5.050727-9000) CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll ---------------------------------------- RMSCertAnalyzer Assembly Version: 5.2.3790.300 Win32 Version: 5.2.3790.360 CodeBase: file:///C:/Program%20Files%20(x86)/RMS%20SP2%20Administration%20Toolkit/RMSCertAnalyzer/RMSCertAnalyzer.exe ---------------------------------------- System.Windows.Forms Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.9038 (WinRelRS5.050727-9000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll ---------------------------------------- System Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.9042 (WinRelRS5.050727-9000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll ---------------------------------------- System.Drawing Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.9031 (WinRelRS5.050727-9000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll ---------------------------------------- System.Xml Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.9031 (WinRelRS5.050727-9000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll ---------------------------------------- When I select RMS Config Editor server = localhost and database = no database selected. No option to select different server/DB. I press go and error [DBNETLIB] (ConnectionOpen (Connect()).]SQL Server does not exist or access denied. I need access to my FileServer. Can anyone assist????? Mindful Im not an IT anything but atleast I found the RMS SP2 Toolkit which not one other "IT tech" did!!@ So if I can be referred to an IT person to resolve this concern i would greatly appreciate your assistance. :) [1]: /api/attachments/184342-image.png?platform=QnA [2]: /api/attachments/184304-image.png?platform=QnA

Answer 1

anonymous user

Apologies for the delay in reaching out to you. From the issue description looks like you are not able to connect to the database where RMS is configured ?

Did you document the initial configuration ( when it was set up/working ) ? if so we can refer that find the database name and troubleshoot the issue.

Any errors in the event logs ?

Reference: https://learn.microsoft.com/en-us/troubleshoot/windows-server/identity/event-id-84-occurs-ad-rms-windows-server

Let me know if you have any questions.