Intune error message 0x57 and 0x59 when updating end-user MS 365 apps, Visio included

Question

Hi,

We are deploying MS 365 suite apps to end-user devices and some are displaying Error on install with codes 0x57 and some have 0x59.

What could be causing this error to be displayed? I haven't found a solution anywhere online regarding this issue.

The apps are disappearing and then reappearing after a while and this has happened multiple times already.

Answer 1

@Lauris Jakusovs Thanks for posting in our Q&A.

For this issue, we appreciate your help to collect some information：

1. If any Office apps are open when Intune installs the app suite, the installation might fail. Please make sure all office apps are closed.
2. Did you deploy the MS 365 apps to windows 10 enterprise devices?
3. Please make sure that there is only one Microsoft 365 deployment delivered to the device. Multiple Microsoft 365 deployments are not currently supported.
4. Please make sure that we select the correct 32-bit or 64 bit. We can install the 32-bit version on both 32-bit and 64-bit devices, but we can install the 64-bit version on 64-bit devices only.

If all the above requirements are met, please refer to the following article to troubleshoot:
https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#additional-troubleshooting-details

If there is anything update, feel free to let us know.

---

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.