Hi @Sophie Dionne ,
Welcome to Microsoft Q&A!
Please check for your Internet connection and ensure it is stable.
If you have any anti-virus software enabled on your PC, please temporarily disable them.
Besides, you can refer to the following link to add Microsoft Domains to an allowlist:
https://learn.microsoft.com/en-us/visualstudio/install/install-and-use-visual-studio-behind-a-firewall-or-proxy-server?view=vs-2017
Sincerely,
Anna
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