Sending emails through SendGrid does not reach my company's employees

Question

Sending emails through SendGrid does not reach my company's employees

alertas 1

Sending emails through SendGrid does not reach my company's employees. We use Office 365. I set up a free SendGrid account to work with our customers' Firewall. The SendGrid account is associated with the email a@keyman .com and needs to be triggered in case of link problems or successful backups to b@keyman .com and c@keyman .com, No emails sent by SendGrid reach us.

Faery Fu-MSFT 19,751 Reputation points Moderator

2022-03-21T02:50:08.2+00:00

Hi @alertas ，
Welcome to our forum!

In order to protect your personal information, I have deleted the email address in the post.

According to my search, the issue may due to the sendgrid account is not authenticated. Email service providers don't trust mail that doesn't have domain authentication set up because they can't tell who it's coming from, so it's marked as spam.

From outlook client, you can add the email address to the safe sender list:
On the Home tab, click Junk, and then click Junk E-mail Options.
On the Safe Senders tab, check the Automatically add people I e-mail to the Safe Senders List box.

Besides, more information about not being able to receive from sendgrid and how to set up domain authentication for your reference:
https://www.josephguadagno.net/2017/05/17/using-sendgrid-and-email-are-not-being-delivered-to-hotmail-outlook-live-msn-com-recipients/
https://docs.sendgrid.com/ui/account-and-settings/how-to-set-up-domain-authentication

(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Thanks for your understanding.
Faery Fu-MSFT 19,751 Reputation points Moderator

2022-03-28T02:11:15.533+00:00

Hi @alertas ，

Is there any update on this thread? I am writing to check if you have tried the suggestions.
If you need more help on this, feel free to contact us.

Warm thanks!

1 answer

Your answer

Faery Fu-MSFT 19,751 Reputation points Moderator

2022-03-21T02:50:08.2+00:00

Hi @alertas ，
Welcome to our forum!

In order to protect your personal information, I have deleted the email address in the post.

According to my search, the issue may due to the sendgrid account is not authenticated. Email service providers don't trust mail that doesn't have domain authentication set up because they can't tell who it's coming from, so it's marked as spam.

From outlook client, you can add the email address to the safe sender list:
On the Home tab, click Junk, and then click Junk E-mail Options.
On the Safe Senders tab, check the Automatically add people I e-mail to the Safe Senders List box.

Besides, more information about not being able to receive from sendgrid and how to set up domain authentication for your reference:
https://www.josephguadagno.net/2017/05/17/using-sendgrid-and-email-are-not-being-delivered-to-hotmail-outlook-live-msn-com-recipients/
https://docs.sendgrid.com/ui/account-and-settings/how-to-set-up-domain-authentication

(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Thanks for your understanding.
Faery Fu-MSFT 19,751 Reputation points Moderator

2022-03-28T02:11:15.533+00:00

Hi @alertas ，

Is there any update on this thread? I am writing to check if you have tried the suggestions.
If you need more help on this, feel free to contact us.

Warm thanks!

Answer 1

Andy David - MVP 157.8K MVP Volunteer Moderator

You'll prob need to reach out to SendGrid support and ask them to check the SMTP protocol logs .

I would have your admin check your message tracking logs first.

Ike Bogale 0 Reputation points

2024-10-24T08:38:48.2633333+00:00

Unfortunately SendGrid wont help you. I have been having this issue for over 3 weeks and there has been back and forth emails(with lot of apologies) without any solution. It seems like they dont know what the problem....

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Sending emails through SendGrid does not reach my company's employees

1 answer

Your answer