Constant BSOD DPC Watchdog Violation in Win10

Question

For the last 5 or 6 weeks, I've been having BSOD DPC Watchdog Violation. My PC can run for a few hours or a few seconds before the BSOD happens. I can't find anything that relates to my issue in forums discussing this. I've checked all drivers are up to date. I can provide a memory dump if I get instructions of how to share it. I got a new WiFi receiver, wireless mouse and keyboard and as my monitor completely died the other day. I got a new monitor as well, thinking that it may have been on it's way out and was causing the issue. I have a SSD installed- CT480BX500SSD1. SSD firmware is the only thing I've seen in a forum, but I don't know why it would suddenly become an issue after having it for 2 years without any problems. Any help will be much appreciated.

Answer 1

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

For the memory dump check the size.

If it is less than 2 GB then save to the downloads folder > ZIP > post a share link into this thread using one drive, drop box, or google drive

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Answer 2

Thanks, I ran the V2 log collector and here's a link to it. I hope the link works. If not please let me know how I can share it.

https://1drv.ms/u/s!AkhClSqDYZQT8gOCFDVY21TNE0sm?e=NtVXD2

Answer 3

See if you can find HP supported drivers and BIOS.

These were all of the drivers involved in the memory dump crash:

IDSvia64.sys Norton AV
atikmdag.sys AMD GPU
atikmpag.sys AMD GPU
rtwlanu.sys NETGEAR A6150 WiFi USB 2.0 Adapter

Find replacement drivers for:

a) AMD GPU
b) Netgear A6150 WiFi USB 2.0 Adapter

The BIOS is very old: Version/Date American Megatrends Inc. 6.12, 12/07/2010
If you are able to find HP supported BIOS upgrades then upgrade the BIOS.

(I was not able to find any HP support for this computer using the SKU )
It may be possible that you can find support using the serial number, ID, etc.)
https://support.hp.com/us-en/drivers

Another HP option is to try their HP Support Assistant software.
(This again may not find older products and their drivers / BIOS)
https://support.hp.com/us-en/help/hp-support-assistant

Please perform the following steps:

1) Uninstall Norton software using the applicable uninstall tool:

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

Make sure that Microsoft Defender is on.

2) Find a replacement driver for Rtwlanu.sys > best sources HP or component manufacturer
NETGEAR A6150 WiFi USB 2.0 Adapter

https://www.netgear.com/support/
https://community.netgear.com/t5/WiFi-Adapters/bd-p/home-wifi-adapters

3) Uninstall and Reinstall AMD GPU drivers:

a) Uninstall everything AMD using Display Driver Uninstaller (DDU) and install new drivers from the HP or AMD website

b) If you use the AMD website make sure that the "clean install" box is checked and only install the graphics driver

4) Reinstall Norton AV or use Microsoft Defender after reinstalling the above drivers

https://www.wagnardsoft.com/display-driver-uninstaller-ddu-

https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

https://www.amd.com/en/support
https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

https://answers.microsoft.com/en-us/windows/forum/all/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1

idsvia64 IDSVia64 \??\c:\program files (x86)\norton internet security\nortondata\22.6.0.142\definitions\ipsdefs\20220318.061\idsvia64.sys

amdkmdag amdkmdag c:\windows\system32\drivers\atikmdag.sys

amdkmdap amdkmdap c:\windows\system32\drivers\atikmpag.sys

rtlwlanu NETGEAR A6150 WiFi USB 2.0 Adapter c:\windows\system32\drivers\rtwlanu.sys

Name AMD Radeon HD 5570
PNP Device ID PCI\VEN_1002&DEV_68D9&SUBSYS_6872103C&REV_00\4&30136BC7&0&0018
Adapter Type AMD Radeon Graphics Processor (0x68D9), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 5570
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver Version 15.201.1151.1008
INF File oem15.inf (ati2mtag_Evergreen section)
Driver C:\WINDOWS\SYSTEM32\DRIVERS\ATIKMPAG.SYS (8.14.1.6463, 658.48 KB (674,288 bytes), 22/12/2015 12:00 PM)

Name [00000020] NETGEAR A6150 WiFi USB 2.0 Adapter
Adapter Type Ethernet 802.3
Product Type NETGEAR A6150 WiFi USB 2.0 Adapter
PNP Device ID USB\VID_0846&PID_9055\5V91117NA099B
Last Reset 23/03/2022 9:13 PM
Service Name RtlWlanu
Driver C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANU.SYS (1030.29.627.2018, 7.81 MB (8,194,568 bytes), 6/03/2022 3:37 PM)

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Answer 4

Just checking if there's any progress or updates?

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