Constant BSOD DPC Watchdog Violation in Win10

Judy Court 1 Reputation point
2022-03-19T09:34:58.2+00:00

For the last 5 or 6 weeks, I've been having BSOD DPC Watchdog Violation. My PC can run for a few hours or a few seconds before the BSOD happens. I can't find anything that relates to my issue in forums discussing this. I've checked all drivers are up to date. I can provide a memory dump if I get instructions of how to share it. I got a new WiFi receiver, wireless mouse and keyboard and as my monitor completely died the other day. I got a new monitor as well, thinking that it may have been on it's way out and was causing the issue. I have a SSD installed- CT480BX500SSD1. SSD firmware is the only thing I've seen in a forum, but I don't know why it would suddenly become an issue after having it for 2 years without any problems. Any help will be much appreciated.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Docs 15,151 Reputation points
    2022-03-19T10:50:14.81+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

    For the memory dump check the size.

    If it is less than 2 GB then save to the downloads folder > ZIP > post a share link into this thread using one drive, drop box, or google drive

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  2. Judy Court 1 Reputation point
    2022-03-23T10:42:07.22+00:00

    Thanks, I ran the V2 log collector and here's a link to it. I hope the link works. If not please let me know how I can share it.

    https://1drv.ms/u/s!AkhClSqDYZQT8gOCFDVY21TNE0sm?e=NtVXD2

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  3. Docs 15,151 Reputation points
    2022-03-23T21:05:37.19+00:00

    See if you can find HP supported drivers and BIOS.

    These were all of the drivers involved in the memory dump crash:

    IDSvia64.sys Norton AV
    atikmdag.sys AMD GPU
    atikmpag.sys AMD GPU
    rtwlanu.sys NETGEAR A6150 WiFi USB 2.0 Adapter

    Find replacement drivers for:

    a) AMD GPU
    b) Netgear A6150 WiFi USB 2.0 Adapter

    The BIOS is very old: Version/Date American Megatrends Inc. 6.12, 12/07/2010
    If you are able to find HP supported BIOS upgrades then upgrade the BIOS.

    (I was not able to find any HP support for this computer using the SKU )
    It may be possible that you can find support using the serial number, ID, etc.)
    https://support.hp.com/us-en/drivers

    Another HP option is to try their HP Support Assistant software.
    (This again may not find older products and their drivers / BIOS)
    https://support.hp.com/us-en/help/hp-support-assistant

    Please perform the following steps:

    1) Uninstall Norton software using the applicable uninstall tool:

    https://support.norton.com/sp/en/us/home/current/solutions/v60392881

    Make sure that Microsoft Defender is on.

    2) Find a replacement driver for Rtwlanu.sys > best sources HP or component manufacturer
    NETGEAR A6150 WiFi USB 2.0 Adapter

    https://www.netgear.com/support/
    https://community.netgear.com/t5/WiFi-Adapters/bd-p/home-wifi-adapters

    3) Uninstall and Reinstall AMD GPU drivers:

    a) Uninstall everything AMD using Display Driver Uninstaller (DDU) and install new drivers from the HP or AMD website

    b) If you use the AMD website make sure that the "clean install" box is checked and only install the graphics driver

    4) Reinstall Norton AV or use Microsoft Defender after reinstalling the above drivers

    https://www.wagnardsoft.com/display-driver-uninstaller-ddu-

    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

    https://www.amd.com/en/support
    https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

    https://answers.microsoft.com/en-us/windows/forum/all/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1

    idsvia64 IDSVia64 \??\c:\program files (x86)\norton internet security\nortondata\22.6.0.142\definitions\ipsdefs\20220318.061\idsvia64.sys

    amdkmdag amdkmdag c:\windows\system32\drivers\atikmdag.sys

    amdkmdap amdkmdap c:\windows\system32\drivers\atikmpag.sys

    rtlwlanu NETGEAR A6150 WiFi USB 2.0 Adapter c:\windows\system32\drivers\rtwlanu.sys

    Name AMD Radeon HD 5570
    PNP Device ID PCI\VEN_1002&DEV_68D9&SUBSYS_6872103C&REV_00\4&30136BC7&0&0018
    Adapter Type AMD Radeon Graphics Processor (0x68D9), Advanced Micro Devices, Inc. compatible
    Adapter Description AMD Radeon HD 5570
    Adapter RAM 1.00 GB (1,073,741,824 bytes)
    Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver Version 15.201.1151.1008
    INF File oem15.inf (ati2mtag_Evergreen section)
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\ATIKMPAG.SYS (8.14.1.6463, 658.48 KB (674,288 bytes), 22/12/2015 12:00 PM)

    Name [00000020] NETGEAR A6150 WiFi USB 2.0 Adapter
    Adapter Type Ethernet 802.3
    Product Type NETGEAR A6150 WiFi USB 2.0 Adapter
    PNP Device ID USB\VID_0846&PID_9055\5V91117NA099B
    Last Reset 23/03/2022 9:13 PM
    Service Name RtlWlanu
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANU.SYS (1030.29.627.2018, 7.81 MB (8,194,568 bytes), 6/03/2022 3:37 PM)

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  4. Docs 15,151 Reputation points
    2022-03-25T02:20:49.383+00:00

    Just checking if there's any progress or updates?

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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