popup_window_error: Error opening popup window in IOS

Piyumi Perera 121

I am developing an add-in which use MSAL libraries for authentication process. when launching the addin in IOS and try to authorize I am getting following error.

popup_window_error: Error opening popup window. This can happen if you are using IE or if popups are blocked in the browser. Details: BrowserAuthError: empty_window_error: window.open returned null or undefined window object.

Any solution for this?

Joseph V T 1 Reputation point

2022-03-23T04:51:24.25+00:00

Thank you I'm also looking forward to the solution. I work for Axolon ERP, a rapidly growing Dubai-based business ERP solution in Dubai, UAE.
JamesTran-MSFT 36,656 Reputation points Microsoft Employee

2022-03-23T18:57:04.357+00:00
@Piyumi Perera
Thank you for your post!

From your error message Error opening popup window. This can happen if you are using IE or if popups are blocked in the browser, can you make sure your IE isn't blocking popup windows?

Can you share the documentation that you're following to implement this, so I can gain a better understanding of your issue?

Additional Links:
Known issues on Internet Explorer and Microsoft Edge browsers (MSAL.js)
Ionic 5 Capacitor with Microsoft SSO - Related issue where another customer was experiencing a similar error message

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
Piyumi Perera 121 Reputation points

2022-03-24T03:26:59.747+00:00

Hi, Thank you very much your valuable response and I am following this tutuorial to implement this. https://github.com/Azure-Samples/ms-identity-javascript-react-tutorial/blob/main/6-AdvancedScenarios/1-call-api-obo/README.md

I am using an iphone to test this and popups are not blocked in safari browser.
sacrosys technology 0 Reputation points

2023-09-25T06:36:36.6266667+00:00

This is the most pressing question of the 21st century. I am also looking for this solution, thank you for setting up this platform. We are the leading software company in UAE

Accepted answer

JamesTran-MSFT 36,656 Reputation points Microsoft Employee

2022-03-28T18:30:40.547+00:00

@Piyumi Perera
Thank you for following up on this!

From the documentation that you're following, the sample is working with a single-page application (SPA) and might require some additional steps to support iOS/macOS platforms. To make sure this issue is isolated to just your mobile device, you can try testing this app from Internet Explorer or another browser outside of your phone to see if you're running into this same issue.

Additional Links:
Tutorial: Sign in users and call Microsoft Graph from an iOS or macOS app
Tutorial: Sign in users and call the Microsoft Graph API from an Android application

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
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JamesTran-MSFT 36,656 Reputation points Microsoft Employee

2022-03-30T17:09:54.573+00:00

@Piyumi Perera
I just wanted to check in and see if you had any other questions?
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