Getting an critical BSOD (ntoskrnl.exe) from weeks even after trying all major fixes. - HELP!

Its_Madhav 21 Reputation points
2022-03-21T20:09:21.967+00:00

Hello, I'm Madhav.
I've searched throughout the web and tried my own fixes but none worked so I'm in here.

Here are my PC specs, (Acer one 14 Z476)

Device name DESKTOP-JH01QQV
Processor Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz 1.99 GHz
Installed RAM 4.00 GB
Device ID F2C73676-7350-4424-885D-E272C38CFA5D
Product ID 00327-35016-20059-AAOEM
System type 64-bit operating system, x64-based processor

Here starts the problem,

Actually this all begins somewhere in December 2021 when I had WINDOWS 10, I started getting random BSoD's, At first I searched for some in Google then left it and didn't gave it much attention, But It continues and started to effect my daily working, Like I lost my ability to install anything from Microsoft store or make any Windows Updates, Not even manual updates worked as the update usually got failed in the mid mostly by some BSoD.

About waiting till Feb, I finally installed a software called Blue Screen Viewer by NirSoft, And to my surprise most of the BsoD's I was getting were triggered by something called "ntoskrnl.exe". After some research I found some fixes of it over internet, And so far I've performed,

A SFC check - It was all okay
A disk check up (Chk Dsk) - Same with this
Dism restore health command - Same
Windows Memory Diagnostic tool - This was all okay too
Also checked Hard Disk health via CrystalDiskInfo

Updated all the drivers,
Deleted all suspicious or unwanted stuff
Deleted all the antiviruses
Did a Clean Boot test

But doing this all didn't worked, At end I did backed up my very crucial data and did a Windows 10 complete Format/Reset, But the issue was still there, Out of my madness I did a complete new windows 10 install from a ISO file but the problem was still there, I later thought of upgrading to windows 11 so I installed a windows 11 ISO and the Bsod's are still happening.

The triggering of the BSoD is generally when I install something example Microsoft Visual++ or any sort of .msi files or change some settings like merging disk partitions but again it's many times that Bsod appears out of no where while doing daily works.

I'm attaching a DMP file in here for assistance, I would really thank you a lot if someone help me, Really needed some help, This is getting worse by day by day.

Google Drive link for Mini Dump files - https://drive.google.com/drive/folders/1llY3n90ZBSyuu-5ExQ-1TITwLF-sbKfg?usp=sharing

Please Help me,
Thank you so much in advance <3!!

Windows for business | Windows Client for IT Pros | User experience | Other
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Accepted answer
  1. Docs 16,226 Reputation points
    2022-03-21T20:22:28.733+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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    1 person found this answer helpful.

4 additional answers

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  1. Its_Madhav 21 Reputation points
    2022-03-22T06:24:32.863+00:00

    Firstly @Docs ,
    Thank you very much, Really got some confidence and a lot of happiness to see someone helping.

    Next, I did checked the Instruction you asked for and the two links you provided as well, I installed the V2 log collector and did the steps listen in the webpages you provided.

    It went successful and I ended up with this file -
    Google Drive - https://drive.google.com/file/d/1cCHBsL1mjjLy6zUfkAaaVwF9izqV4XHH/view?usp=sharing

    Once again thank you for helping and I'll be waiting for further processes.
    Thank you!

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  2. Docs 16,226 Reputation points
    2022-03-22T06:55:52.123+00:00

    Please perform the following steps:

    Run:

    1) https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

    Post a share link into the newest post using a share link: one drive, drop box, or google drive

    2) https://aka.ms/GetPCHealthCheckApp

    Post images or a share link into the newest post using a share link.

    3) HD Tune:
    https://www.hdtune.com/
    Post images or share links for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    4) Sea Tools for Windows
    https://www.seagate.com/support/downloads/seatools/seatools-win-master/
    https://www.seagate.com/support/kb/how-to-use-seatools-for-windows-202435en/
    long generic test

    5) Administrative command prompt: Chkdsk /b /v

    C:\WINDOWS\system32>chkdsk /b /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y

    5) These tests can be performed overnight:
    a) HD Tune full error scan
    b) Sea Tools for Windows long generic test
    c) Chkdsk /b /v

    6) After the completing chkdsk run:
    https://www.tenforums.com/attachments/bsod-crashes-debugging/317041d1612147952-batch-files-use-bsod-debugging-chkdskfromevent.bat

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
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  3. Its_Madhav 21 Reputation points
    2022-03-22T16:35:47.107+00:00

    Hello @Docs ,
    Thank you for following up!
    I've read the all instructions you've provided and my follow up on this is divided as per the instructions you gave.

    1) According to First Instruction - Very unfortunately I'm not able to access the content you tried to sent, As the for some reason Tenforums is asking me to first login to see the page however I don't have any account in there so I tried registering on there but I've no idea why but the registration is currently not available.

    I guess. If it's a file then you can send it in the next answer via any cloud storage or if it's text instructions for something maybe mention it in the answers.

    2) According to Second Instruction - Again got encountered with major difficulties, As mentioned installing anything triggers the BSoD so aggressively, I've tried installing the windows pc health check up two times and both times I got a Blue screen.

    3) According to Third Instruction - Fortunately this one installed successfully and I've did the full error scan which went successful, I'm attaching some screenshots as well.

    Health - 185718-screenshot-1.png
    Benchmark - 185724-screenshot-2.png
    Full error scan - 185725-screenshot-5.png
    SpeedMap - 185697-screenshot-6.png

    4) According to Forth Instruction - Well the forth one gone as the second one, I tried a couple times but I wasn't able to install the Sea Tool you mentioned.

    5) According to Fifth Instruction - I've opened the CMD ADMIN command you asked for, It took a few hours, ran between 5 stages till it got completed to 100%

    6) According to Sixth Instruction - Again the problem, Due to the link was of Tenfourms, I was unable to access the content, However I've a little sense about what is it, Seems like it relates to Instruction 5.

    Overall Thank you so much for helping, I would be waiting you for the next follow up.

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  4. Docs 16,226 Reputation points
    2022-03-22T19:29:14.39+00:00

    1) Find a flash drive that you can format

    2) On a working computer please create a bootable Sea Tools flash drive:
    https://www.seagate.com/support/downloads/seatools/
    https://www.seagate.com/files/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

    3) Boot the computer to the Sea Tools flash drive:
    https://www.disk-image.com/faq-bootmenu.htm

    4) Run the Sea Tools long generic test
    Post images or share links into this thread

    5) Place the computer into safe mode:
    https://www.elevenforum.com/t/boot-to-safe-mode-in-windows-11.538/
    Indicate whether there are or are no BSOD while in safe mode.

    6) Post a share link of the event viewer files:
    https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of.html#.YjoMVmhKiUk

    7) Run the Macrorit disk scanner > post images or share links into this thread
    https://macrorit.com/disk-surface-test/disk-surface-test.html

    8) Post a share link for the chkdsk log files:
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html

    9) Find a flash drive that you can format (> or = 8 GB)

    10) On a working computer create a bootable Windows 10 iso:
    https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
    https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
    https://www.microsoft.com/en-us/software-download/windows10

    11) Clean install Windows 10
    https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

    12) Open the ACER website > enter the serial number > view drivers and BIOS > download and install drivers > install no other applications

    13) Report into the thread whether there are or are no BSOD

    14) If there are BSOD using Windows 10 then place the computer into safe mode:
    https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

    15) Report any BSOD while in safe mode

    16) Run HD Sentinel: (free or trial version)
    https://www.hdsentinel.com/
    Post images or share links for results on these tabs:
    a) Overview
    b) Temperature
    c) Smart

    17) Run: Memtest86
    for two tests of four passes each
    https://www.memtest86.com/
    Take pictures and post images or share links of the results into this thread.
    Memtest86 also has a feature to create a text report.
    Please include this with the images in the share links

    These steps can be performed overnight:
    Macrorit drive scan
    Memtest86
    Sea Tools bootable long generic test

    18) For any BSOD while using Windows 10 run the V2 log collector and post share links into this thread:
    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
    https://www.elevenforum.com/t/bsod-posting-instructions.103/
    https://www.elevenforum.com/resources/v2-log-collector.1/

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
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