Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
1,683 questions
Azure FR - Custom Neural Model Training Is Failing
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JIGNESH PATEL
1
Reputation point
I tried training custom neural model but it keeps failing.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 45%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
GiftA-MSFT 11,166 Reputation points2022-03-23T01:38:30.547+00:00 Hi, thanks for reaching out. The error message doesn't provide much information. Can you ensure that your forms and model training follow the guidance in this document. If error persists, can you please share the region of your resource to confirm if it is a regional issue?
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JIGNESH PATEL 1 Reputation point
2022-03-23T11:03:38.72+00:00 Hi,
The training data I am using is proper and I have trained models with the same data in past. Suddenly this error started popping up from yesterday and I tried to train a new model again today with the same data and it failed with the same error. My FR resource is in the Central India location (supported for neural models). I noticed that I am only facing this error with neural models, I tried training the template-based model and it was successful. -
JIGNESH PATEL 1 Reputation point
2022-03-23T11:10:09.077+00:00 Here is the error JSON - https://pastebin.com/8Rq26JTF
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GiftA-MSFT 11,166 Reputation points
2022-03-23T18:26:52.44+00:00 Thanks for the details, I'm following up with product team for further investigation. In the meantime, can you confirm if you're able to train using the API testing console?
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JIGNESH PATEL 1 Reputation point
2022-03-24T14:17:45.967+00:00 I tried testing one more model today and that also failed. Request you to resolve this issue as soon as possible as it is impacting my business.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 77%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Carl Krikorian 6 Reputation points2022-03-24T15:49:31.477+00:00 Hello,
I am facing the same issue with the same error message on the Forms Recognizer Studio. The Form Recognizer is in West US 2 so it should be supported, it works for Template models and used to work for Neural models. However, since Tuesday morning, it keeps failing and the error message displayed "InternalServerError: An unexpected error occurred." isn't very helpful. Please advise. -
GiftA-MSFT 11,166 Reputation points
2022-03-24T16:23:57.357+00:00 Sorry for any inconvenience, I'm still waiting for response regarding this issue. You may get a faster response by raising a support request where engineers can perform proper diagnosis of the issue.
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