Issue of sharing folder/files to external user in SharePoint Online

Question

Issue of sharing folder/files to external user in SharePoint Online

Thomas Sham 21

I've created a folder in SharePoint Online and then share it to external user. It works for external users using Microsoft account with private email (xxxxxx@Stuff .com). However, when the external user is using work email, it is not working and got the following error:

When the user try to create a new Microsoft using the work email, it shows the following error:

Any idea?

Itch Sun-MSFT 2,566 Reputation points

2020-09-03T09:15:55.857+00:00

Hi @Thomas Sham
Do you have any progress on this thread? If you find any reply helpful, please remember to accept it as answer.
It will help others who meet similar questions in this forum. Thank you for your understanding.
Itch Sun-MSFT 2,566 Reputation points

2020-09-07T02:11:15.957+00:00

Hi @Thomas Sham
This thread has been around for a long time. Please remember to accept them Answer if they helped. Your action would be helpful to other users who encounter the same issue and read this thread.
Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

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Itch Sun-MSFT 2,566 Reputation points

2020-09-03T09:15:55.857+00:00

Hi @Thomas Sham
Do you have any progress on this thread? If you find any reply helpful, please remember to accept it as answer.
It will help others who meet similar questions in this forum. Thank you for your understanding.
Itch Sun-MSFT 2,566 Reputation points

2020-09-07T02:11:15.957+00:00

Hi @Thomas Sham
This thread has been around for a long time. Please remember to accept them Answer if they helped. Your action would be helpful to other users who encounter the same issue and read this thread.
Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

Answer 1

Itch Sun-MSFT 2,566

I think the problem you have is the expected behavior.

If external users accepted the invite using the personal account and later on try to connect by selecting the work account, the user's work email was not invited.

In addition, based on your description, you also tried create a new Microsoft account using the work email. Then you receive a new error.

This is also expected behavior:

When e-mail domains are configured in Azure AD, Microsoft prevents the creation of new personal Microsoft accounts using work/school e-mail addresses.

If the response is helpful, please click "Accept Answer" and upvote it.😊

Thomas Sham 21 Reputation points

2020-08-31T06:13:53.69+00:00

Thanks for your information. Actually I've shared (invited) to the user's work email, but when the user click the link (from invitation email) and try to sign in using the work email, it show the error "This username may be incorrect..." (screen 2). Any thought?
Itch Sun-MSFT 2,566 Reputation points

2020-08-31T06:34:34.92+00:00

If the account used for accepting the invite and login are same and still the error screen pops up, then the user account has to be set up again, but before we need to do the clean up on the existing references for user profile and remove the user from SharePoint and then send a fresh invite. To remove the user and all references follow the below steps.

External users are managed from a site-collection–by–site-collection basis. An external user account must be removed from each site collection that the user was granted access to.

For more details you can refer to the following article:

https://purple.telstra.com.au/blog/sharepoint-online-external-user-access-error-user-not-in-directory

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Issue of sharing folder/files to external user in SharePoint Online

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