Can't get Office 2016 or 2019 VL to install

Joe 1 Reputation point
2022-03-23T17:17:15.847+00:00

Hello,

We have a user that had Office 2016 but he was facing the issue when he starts any Office app : Microsoft Office can’t Find your License for this Application... and it quits , I couldn't find the Software Protection service in the services, then tried the registry modifications for the Software Protection and tried repairing office but it would get stuck , so i tried uninstalling but didn't work then i used the microsoft SARA tool to uninstall it, then i tried installing 2019 c2r instead of 2016 but it would get stuck at 58% when installing, so i did an sfc scan and retried installing 2016 again but this time 2016 would get stuck on installing.

Any suggestions as how to fix this issue ?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 22,236 Reputation points Microsoft Vendor
    2022-03-24T05:45:03.027+00:00

    Hi @Joe ,
    Did you get any error messages?
    Did you install Office 2019 with ODT?
    I suggest you provide the configure.xml here.
    I also suggest you check the status of Office license in PC, please follow these steps:
    Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
    If you are running 32-bit Office on a 64-bit operating system:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
    162990-21.png
    If you can find the Office 365 product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
    If the 32bit version of Office installed on a 64bit operation, run the following command:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
    163042-22.png

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


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