Can't get Office 2016 or 2019 VL to install

Joe 1 Reputation point
2022-03-23T17:17:15.847+00:00

Hello,

We have a user that had Office 2016 but he was facing the issue when he starts any Office app : Microsoft Office can’t Find your License for this Application... and it quits , I couldn't find the Software Protection service in the services, then tried the registry modifications for the Software Protection and tried repairing office but it would get stuck , so i tried uninstalling but didn't work then i used the microsoft SARA tool to uninstall it, then i tried installing 2019 c2r instead of 2016 but it would get stuck at 58% when installing, so i did an sfc scan and retried installing 2016 again but this time 2016 would get stuck on installing.

Any suggestions as how to fix this issue ?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 26,031 Reputation points Microsoft Vendor
    2022-03-24T05:45:03.027+00:00

    Hi @Joe ,
    Did you get any error messages?
    Did you install Office 2019 with ODT?
    I suggest you provide the configure.xml here.
    I also suggest you check the status of Office license in PC, please follow these steps:
    Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
    If you are running 32-bit Office on a 64-bit operating system:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
    162990-21.png
    If you can find the Office 365 product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
    If the 32bit version of Office installed on a 64bit operation, run the following command:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
    163042-22.png

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


    If the response is helpful, please click "Accept Answer" and upvote it.
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