Windows 11 Printers are not showing up on Server 2012 R2 Terminal Server.

DennyDude 1 Reputation point
2022-03-23T19:53:48.453+00:00

A client purchased a Windows 11 Pro PC and his printers are not showing up on the Terminal Server that is running Server 2012 R2. We tried connecting a different Windows 11 Pro pc to a different server that is running Server 2012 R2 and had the same issue. Is there a fix for this?

Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
1,544 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,303 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
648 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,455 questions
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2 answers

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  1. Reza-Ameri 16,841 Reputation points
    2022-03-25T19:25:46.227+00:00

    Make sure your Windows Server and Windows 11 are fully updated.
    From what you explained, I believe this is a bug and I advise you to open start and search for feedback and open the Feedback Hub app and report this issue.
    Try contact the printer's manufacturer support and report this issue to them.

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  2. Limitless Technology 39,436 Reputation points
    2022-03-30T20:34:10.297+00:00

    Hi @DennyDude

    Yes, this is a known issue with Windows 11 "Connections to printers shared via print server might encounter errors."

    This has been resolved in this hotfix https://support.microsoft.com/en-us/topic/november-22-2021-kb5007262-os-build-22000-348-preview-7f3e18d7-4189-4882-b0e9-afc920253aee

    You can also find this in the Resolved issues in Windows 11 article
    https://learn.microsoft.com/en-us/windows/release-health/resolved-issues-windows-11-21h2

    Would be a good idea to run Windows Update, to see if there is anything pending and also check if the KB5003538 update is present on the device, if it is, remove it from the system and see if that sorts the issue.

    Hope this resolves your Query!!

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