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A client purchased a Windows 11 Pro PC and his printers are not showing up on the Terminal Server that is running Server 2012 R2. We tried connecting a different Windows 11 Pro pc to a different server that is running Server 2012 R2 and had the same issue. Is there a fix for this?
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Are you able to ping the server?
Are you observing the same behavior in the Windows 10?
Check Event Viewer in the client and server and see if there is any relevant log files there.
The Windows 11 Pro PC connects to the 2012R2 Server using Microsoft Remote Desktop and works fine except for the printing. The printers that are installed on the Windows 11 system do not show up on the Terminal Server. The printers box is checked in the Microsoft Remote Desktop client.
Printing Works fine with Windows 10 systems connected to the Terminal Server.
Make sure your Windows Server and Windows 11 are fully updated.
From what you explained, I believe this is a bug and I advise you to open start and search for feedback and open the Feedback Hub app and report this issue.
Try contact the printer's manufacturer support and report this issue to them.
Hi @DennyDude
Yes, this is a known issue with Windows 11 "Connections to printers shared via print server might encounter errors."
This has been resolved in this hotfix https://support.microsoft.com/en-us/topic/november-22-2021-kb5007262-os-build-22000-348-preview-7f3e18d7-4189-4882-b0e9-afc920253aee
You can also find this in the Resolved issues in Windows 11 article
https://learn.microsoft.com/en-us/windows/release-health/resolved-issues-windows-11-21h2
Would be a good idea to run Windows Update, to see if there is anything pending and also check if the KB5003538 update is present on the device, if it is, remove it from the system and see if that sorts the issue.
Hope this resolves your Query!!
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