Photos not transferring from Android phone to "Your Phone"

John Lenz 1,726 Reputation points

Windows 10 Pro (x64)
Your Phone app installed and Android phone connected

Samsung zFold3
Link to Windows enabled and connected to above PC system

On PC Your Phone shows some of the pictures on the Android but is stuck on same, newer pictures not showing up but refresh data/time is current

On Android phone, al pictures are in memory at "images" in "my Files"

Why not transferring. It did before.

To test, I deleted the Android phone in Your Phone and re-added it. Same pictures. Messages & notifications are fine.

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Limitless Technology 39,436 Reputation points

    Hi @John Lenz

    You should be able to transfer all pf your photos from the Android phone to the WIndows Phone App.

    Troubleshoot your computer

    1) Check your computer’s settings to make sure that Windows automatically detects new hardware.
    2) Restart your computer.

    Troubleshoot your phone

    1) Update your Android version. Learn how to check and update your Android version.
    2) Restart your phone. On most phones, press and hold the Power button for about 30 seconds, until your phone restarts.

    Troubleshoot your USB connections

    1) Try a different USB cable. Not all USB cables can transfer files.
    2) To test the USB port on your phone, connect your device to a different computer.
    3) To test the USB port on your computer, connect a different device to your computer.

    To move files with a USB cable

    To the Windows computer:

    Unlock your phone.
    With a USB cable, connect your phone to your computer.
    On your phone, tap the "Charging this device via USB" notification.
    Under "Use USB for," select File Transfer.
    A file transfer window will open on your computer. Use it to drag files.
    When you're done, eject your phone from Windows.
    Unplug the USB cable.

    This article may also be helpful:

    I hope this answers your question.


    --If the reply is helpful, please Upvote and Accept as answer--

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  2. John Lenz 1,726 Reputation points

    I have dug further into this issue. The phone is a Samsung zFold3. When I open "Gallery" on the phone, all pictures show. In Phone Link on my PC, only a few show and they stay the same at each reset.

    I opened "My Files" on the phone and I see in Categories->Images all my photos. But I also see in internal storage, DCIM, where in the past the photos were stored. The photos in the DCIM->Camera folder are what appear in Your Phone on the PC. (But not all my photos, they are also shown in Categories->Images).

    There is one other folder in the phone, "Pictures" that also hold photos that do not appear in Your Phone.

    I checked photo storage on my wife's Samsung (differnet model) and all her photos are in DCIM

    It appears that Samsung has changed the locations of photos on this new phone and Your Phone cannot locate them.

    Please advise

    I can USB access the phones locations.

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  3. John Lenz 1,726 Reputation points

    I just installed "Your Phone" on my wife's Window 10 Pro system. The i "Link to Windows" on her Samsung Galaxy 9 phone. After pairing, all her photos on the phone appeared in Your Phone Photos.

    It must be the Samsung zFold3 change of pictures folder that is causing my failure to see in "Your Pone" on my system, yes?

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