Email is not in inbox, but shows in a search

Question

Email is not in inbox, but shows in a search

Marianne 1

After a Windows 10 update last year, all email in my inbox disappeared. The inbox was empty. A search shows many e-mails that go back several years, so they were not deleted. They appear to be hidden. It's not a particular person, but all emails were gone after the update. The oldest email in the inbox is the date of the update. Where is the email that is not in the inbox, but appears in a search? How can I get the email back in the inbox, so I can see it all? It's Outlook 2013. Thank you.

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Answer 1

ChristyZhang-MSFT 26,121 Microsoft External Staff

Hi @Marianne ,

Welcome to our forum!

Does this issue occur with other users around you?
And what's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook 2013 to the latest version.
In addition, what's the type of your account(POP/IMAP/Exchange)? And have you turned on cache mode?

As I known, when you search in the Outlook, you can place your mouse over the search results to show where the email is located (in which folder). It's suggested that you could try to check the location of the emails.

On the other hand, to further confirm whether the issue is related to the Outlook client, please try to log in to your web mail and checking if the emails exist. If emails are displayed in web mail, please provide more information about the questions that i mentioned at the beginning.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2022-03-28T06:51:57.207+00:00

Hi @Marianne ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Marianne 1 Reputation point

2022-04-18T19:35:26.673+00:00

Christy--Thank you for your response. This problem is unique to me. My account type is IMAP. My search is on the inbox when the old e-mails appear from my search. I do have the most current version of Outlook, but the install will delete the inbox. I don't want to do that until I figure this out. Right now, the old e-mails do appear on a search, but they do not show in the inbox. A new install will lose the e-mails permanently. This problem began after an update of Windows 10. The oldest e-mail that shows in my inbox is the date of the Windows 10 update. The full inbox was intact for webmail, but has since synced up to my own inbox and the same e-mails appear in both inboxes, which do not show the old e-mails. It was an accident that I found old e-mails in a search. They appear to be there but are hidden unless searched.

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Email is not in inbox, but shows in a search

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