Data Connector to enable bidirectional sync between Microsoft Sentinel and Jira Service Management

Anand R Menon 286 Reputation points

Hi Team,

Are there plans to make available a data connector to enable bidirectional sync between Microsoft Sentinel and Jira Service Management? It would be great to have the following features available for this connector:

  1. Auto-creation of tickets in Jira for incidents generated in Sentinel.
  2. Bi-directional sync for assigned users, so that when a user is assigned an incident in Sentinel, it auto-assigns the ticket to the same user in Jira and vice versa.
  3. Bi-directional sync of incident/ticket status, severity and other relevant information between the two solutions.

Currently, there are playbook templates available for this as mentioned in the below documentation but sync of assigned users, status, comments etc. are only from Jira to Sentinel and not fully bi-directional.

Having a connector in place for this purpose will be very beneficial for customers as automatic ticket creations and sync with security alerts/incidents are one of the top priorities for them these days. Thank you.

Anand R Menon

Microsoft Sentinel
Microsoft Sentinel
A scalable, cloud-native solution for security information event management and security orchestration automated response. Previously known as Azure Sentinel.
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Accepted answer
  1. Givary-MSFT 28,571 Reputation points Microsoft Employee

    @Anand R Menon

    Thank you for reaching out to us. I have checked with my team about your feedback related to Microsoft Sentinel and Jira Service Management.

    we have recently-released to private preview: incident update trigger for automation rules and playbooks. So almost any update from Sentinel -> Jira is now possible. It will be public preview probably in few months.

    You can also post your feedback on which is closely monitored by Product Group team.

    Let me know if you have any questions.

    If this answer was helpful to you, please consider "marking as answer" so that others in the community with similar questions will more easily find the resolution.

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