Data Connector to enable bidirectional sync between Microsoft Sentinel and Jira Service Management

Question

Hi Team,

Are there plans to make available a data connector to enable bidirectional sync between Microsoft Sentinel and Jira Service Management? It would be great to have the following features available for this connector:

1. Auto-creation of tickets in Jira for incidents generated in Sentinel.
2. Bi-directional sync for assigned users, so that when a user is assigned an incident in Sentinel, it auto-assigns the ticket to the same user in Jira and vice versa.
3. Bi-directional sync of incident/ticket status, severity and other relevant information between the two solutions.

Currently, there are playbook templates available for this as mentioned in the below documentation but sync of assigned users, status, comments etc. are only from Jira to Sentinel and not fully bi-directional.
https://github.com/Azure/Azure-Sentinel/blob/master/Playbooks/Sync-IncidentsWithJIRA/readme.md

Having a connector in place for this purpose will be very beneficial for customers as automatic ticket creations and sync with security alerts/incidents are one of the top priorities for them these days. Thank you.

Regards,
Anand R Menon

Answer 1

@Anand R Menon

Thank you for reaching out to us. I have checked with my team about your feedback related to Microsoft Sentinel and Jira Service Management.

we have recently-released to private preview: incident update trigger for automation rules and playbooks. So almost any update from Sentinel -> Jira is now possible. It will be public preview probably in few months.

You can also post your feedback on https://feedback.azure.com/d365community which is closely monitored by Product Group team.

Let me know if you have any questions.

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